Guest Services & Retail Associate

Thediscoverycentre; Halifax; Hybrid; CAD 30,000 - 36,000; Full time

Job summary

The Discovery Centre, Atlantic Canada’s premier science centre, seeks a friendly Customer Service Representative to greet visitors, answer inquiries, and process payments with accuracy. You will support the front desk, merchandise in the gift shop, and help deliver a positive visitor experience.

Ideal candidates have retail or customer service experience, strong computer skills, and the ability to stay composed during peak times. Fluency in French/English is a plus.

Qualifications

• A minimum of two years’ experience in a retail, customer service, or sales role
• High school diploma
• Experience with Point-of-Sale systems and cash handling
• Demonstrated organizational skills and detail oriented
• Ability to maintain composure and positive customer service while under pressure
• Creative and responsive in problem solving situations
• Must work well in a team environment
• Adaptable to changing conditions in the workplace
• Computer skills – Microsoft Word, Excel, TEAMS, Outlook, and Web literate
• Bilingual preferred (French/English)

Responsibilities

• Greeting and welcoming visitors in a professional and friendly manner
• Communicating clearly in-person, by phone, in e-mail and letters with a variety of audiences to address standard operational and directional questions and to assist in a friendly & courteous manner
• Providing strong administration support with Point of Sale processing, booking, payments, receipting, and Point of Sale reconciliation and reporting
• Supporting the Discovery Shop through inventory management, merchandising, sales promotion and processing store merchandise through the POS system
• Staying current with all Centre activities including, but not limited to, educational & public programs, exhibits, birthday parties, special events, group visits & corporate packages and is completely conversant in all pertinent details such as dates, times, costs, registration processes and requirements
• Be knowledgeable on Discovery Centre memberships and be able to process memberships applications
• Processing payments and completing daily cash opening & closing procedures
• Maintaining the front desk and reception area in an organized and clutter free manner
• Other duties as assigned

Skills

Retail experience

POS systems

Cash handling

Team player

Bilingual preferred

Education

High school diploma

Tools

Microsoft Word

Excel

TEAMS

Outlook

Web literacy

Job description

The Discovery Centre, Atlantic Canada’s premier science centre, seeks a friendly Customer Service Representative to greet visitors, answer inquiries, and process payments with accuracy. You will support the front desk, merchandise in the gift shop, and help deliver a positive visitor experience.

Ideal candidates have retail or customer service experience, strong computer skills, and the ability to stay composed during peak times. Fluency in French/English is a plus.