Customer Service Representative

Ardene; Laval (administrative region); On-site; CAD 38,000 - 48,000; Full time

Job summary

Ardene is seeking a Customer Service Representative for a 12-month, full-time position based at our Laval head office. You will manage inquiries across email, phone, and other channels with a focus on friendly, accurate service.

The ideal candidate is perfectly bilingual (English and French) with strong communication skills and experience in a fast-paced retail or call center environment. Weekend availability may be required during busy periods.

Qualifications

• Must be perfectly bilingual (English and French). Knowledge of Spanish is an asset.
• Experience in fast-paced retail, sales and/or call center environment.
• Exceptional verbal and written communication skills.
• Available to work at Ardene's Laval head office, five days per week.

Responsibilities

• Acts as the main company and brand representative of Ardene for North America stores and channels.
• Responds to customer emails, calls and inquiries on other platforms, daily.
• Identifies customer needs and reacts accordingly following established processes.
• Collaborates with internal departments to ensure customer needs are met and brand guidelines are followed.
• Assists the e-commerce department during peak periods.
• Performs other tasks as required.

Skills

Bilingual English/French

Customer service experience

Communication skills

Multitasking

Microsoft Office (Word, Excel)

Job description

Description

We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM.

Results driven, the Customer Service Representative provides flawless customer service to all inquiries received through our different channels.

The Customer Service Representative supports the organization’s efforts to ensure full satisfaction of its customers by providing and processing information in response to inquiries, concerns and requests about products and services, with professionalism and courtesy.

Reporting to the Customer Service Manager, the Customer Service Representative's main responsibilities include, but are not limited to:

• Acts as the main company and brand representative of Ardene for over 300+ stores across North America;
• Responds to customer emails, calls and inquiries on other platforms, daily;
• Identifies customer's needs and reacts accordingly following established processes;
• Collaborates with different internal departments to ensure all customer's needs are taken care of and follows brand guidelines;
• Assists the e-commerce department during peak periods;
• Other tasks as required.

What You’ll Need

• Must be perfectly bilingual (English and French), written and spoken. Knowledge of Spanish is an asset;
• Experience working within a fast paced retail, sales and/or call center environment;
• Exceptional verbal and written communication skills;
• A positive attitude and a customer focused approach;
• Strong computer skills including knowledge of Microsoft Office (Word, Excel) as well strong typing skills;
• Comfortable with assessing customer needs over the phone and via email;
• Good interpersonal skills and an ability to work independently and in a team environment;
• Strong leadership skills and able to deliver results;
• Ability to multitask and perform in fast paced and sensitive situations;
• Available to work from Ardene's Head office in Laval, 5 days per week (Monday to Friday).
• Willingness to work on weekends during busy periods.

GROW WITH US!

We’re pretty proud to say that everything we do starts with our people – whether it’s in-store or at the head office. From sales associates and store leadership; dedicated in-house apparel and design teams; marketing, brand, and digital experts; stylists, photographers, and graphic designers; all the way to store concept and operations. We do it all. Ardene is truly a creative hub that is second to none.

Be part of a fun, dynamic and energetic team! Join our team and begin your career at one of North America’s top retail chains!

Ardene is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other characteristic protected by applicable laws. Accommodations for people with disabilities are available upon request for candidates taking part in all aspects of the selection process. Selection decisions are solely based on job-related factors.