Customer Service Representative - Full Time

Thediscoverycentre; Halifax; Hybrid; CAD 30,000 - 36,000; Full time

Job summary

The Discovery Centre, Atlantic Canada’s premier science centre, seeks a friendly Customer Service Representative to greet visitors, answer inquiries, and process payments with accuracy. You will support the front desk, merchandise in the gift shop, and help deliver a positive visitor experience.

Ideal candidates have retail or customer service experience, strong computer skills, and the ability to stay composed during peak times. Fluency in French/English is a plus.

Qualifications

• A minimum of two years’ experience in a retail, customer service, or sales role
• High school diploma
• Experience with Point-of-Sale systems and cash handling
• Demonstrated organizational skills and detail oriented
• Ability to maintain composure and positive customer service while under pressure
• Creative and responsive in problem solving situations
• Must work well in a team environment
• Adaptable to changing conditions in the workplace
• Computer skills – Microsoft Word, Excel, TEAMS, Outlook, and Web literate
• Bilingual preferred (French/English)

Responsibilities

• Greeting and welcoming visitors in a professional and friendly manner
• Communicating clearly in-person, by phone, in e-mail and letters with a variety of audiences to address standard operational and directional questions and to assist in a friendly & courteous manner
• Providing strong administration support with Point of Sale processing, booking, payments, receipting, and Point of Sale reconciliation and reporting
• Supporting the Discovery Shop through inventory management, merchandising, sales promotion and processing store merchandise through the POS system
• Staying current with all Centre activities including, but not limited to, educational & public programs, exhibits, birthday parties, special events, group visits & corporate packages and is completely conversant in all pertinent details such as dates, times, costs, registration processes and requirements
• Be knowledgeable on Discovery Centre memberships and be able to process memberships applications
• Processing payments and completing daily cash opening & closing procedures
• Maintaining the front desk and reception area in an organized and clutter free manner
• Other duties as assigned

Skills

Retail experience

POS systems

Cash handling

Team player

Bilingual preferred

Education

High school diploma

Tools

Microsoft Word

Excel

TEAMS

Outlook

Web literacy

Job description

Customer Service Representative– Full Time

Customer Service Representative

Department: Marketing and Sales

Supervisor: Manager Customer Relations

Position Category: Full Time

Working Hours: 35 hours per week

Rate of Pay: $32,909 per annum

(Note: The position will be subject to the terms and conditions of a collective agreement between Unifor and Discovery Centre)

Position Summary

Are you an outgoing and enthusiastic team member with strong administrative abilities and a drive to provide exceptional customer service? The Discovery Centre, Atlantic Canada’s premier science centre, is looking for you to join its team as a part-time Customer Service Representative.

The Customer Service Representative is a valued member of our front desk team responsible for representing the Discovery Centre in a positive, friendly and outgoing manner. The successful candidate must enjoy interactions with a variety of visitors to the Centre and be comfortable delivering applicable information clearly and positively. The Customer Service Representative must be diplomatic and understanding while receiving customer feedback and work well under pressure with large crowds during peak times. This team member should also have experience and drive for sales to manage inventory, merchandising and maximize revenues in the onsite gift shop. The Customer Service Representative should be ready to thrive in a dynamic team environment and deliver a positive first impression to visitors in person, by phone or via online communication.

Responsibilities include:

• Greeting and welcoming visitors in a professional and friendly manner
• Communicating clearly in-person, by phone, in e-mail and letters with a variety of audiences to address standard operational and directional questions and to assist in a friendly & courteous manner
• Providing strong administration support with Point of Sale processing, booking, payments, receipting, and Point of Sale reconciliation and reporting
• Supporting the Discovery Shop through inventory management, merchandising, sales promotion and processing store merchandise through the POS system
• Staying current with all Centre activities including, but not limited to, educational & public programs, exhibits, birthday parties, special events, group visits & corporate packages and is completely conversant in all pertinent details such as dates, times, costs, registration processes and requirements
• Be knowledgeable on Discovery Centre memberships and be able to process memberships applications
• Processing payments and completing daily cash opening & closing procedures
• Maintaining the front desk and reception area in an organized and clutter free manner
• Other duties as assigned

Skills & Qualifications

• A minimum of two years’ experience in a retail, customer service, or sales role
• High school diploma
• Experience with Point-of-Sale systems and cash handling
• Demonstrated organizational skills and detail oriented
• Ability to maintain composure and positive customer service while under pressure
• Creative and responsive in problem solving situations
• Must work well in a team environment
• Adaptable to changing conditions in the workplace
• Computer skills – Microsoft Word, Excel, TEAMS, Outlook, and Web literate,
• Bilingual preferred (French/English)

Discovery Centre is committed to leveraging our facility, people, and programming to create inclusive spaces that ignite a passion for science and discovery. We are also committed to advancing diversity, inclusion, equity, and accessibility practices within our workplace, public engagement spaces, and programming. Our Centre’s Board of Directors, management, and staff believe diverse participation and representation are essential and that our networks thrive when we create an inclusive and equitable culture where all people can see themselves reflected, feel respected, and have their contributions valued.

Discovery Centre promotes equal employment opportunities for all job applicants, and we encourage applications from candidates who self-identify as a member of an underrepresented group, including Indigenous people (especially Mi’kmaq), people of Black/African descent (especially African Nova Scotians), members of other racialized groups, women, people with disabilities, and members of the 2SLGBTQ+ community.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact to request specialized accommodation. All information received in relation to accommodation will be kept confidential.