Guest Services Representative

CN Tower; Toronto; On-site; CAD 20,000 - 29,000; Part time

Benefits offered by this job

Employee Family Assistance Program

Complimentary CN Tower tickets after 3

Food and Retail discounts

Uniform provided and laundered

Job summary

Attractions Canada Limited is hiring a Guest Services Representative for the CN Tower in Toronto. This casual replacement role involves interacting with guests, providing information, and maintaining safety in elevators and attractions.

A strong emphasis on service excellence and teamwork will be expected. The position supports cross-functional guest service areas, requires customer service experience, and values bilingual English/French abilities as an asset.

Qualifications

• Customer service experience is required.
• Hospitality and tourism experience is an asset.
• A secondary school diploma is an asset.

Responsibilities

• Demonstrate excellent product and service knowledge.
• Interact with guests and ensure an entertaining guest experience.
• Operate and monitor guest queuing areas, elevators, and attractions.
• Assist in setting up meeting rooms and events.
• Adhere to all company policies and procedures.

Skills

Customer service

Hospitality experience

Bilingual EN/FR

Education

Secondary diploma

Job description

Job Title: Guest Services Representative

Number of openings: 8

Employment Status:Casual

Vacancy Status:Replacement

Position Summary:

Guest Service Representatives provide CN Tower guests with superior service through friendly interactions, service excellence and efficient guest flow control. Work in any/all Guest Services areas providing timely service and accurate product information. Act as ambassadors of the CN Tower and the City of Toronto, engaging, entertaining and providing information to guests throughout their visit. Operate any of the department’s core services, including monitoring guest queuing areas, the elevators and any attractions. Assist in any Guest Service areas as required.

Key Responsibilities:

• Demonstrate excellent product and service knowledge
• Demonstrate superior communication and listening skills
• Present a professional image to guests; act as ambassador of the CN Tower and the City of Toronto
• Execute role in specific areas of responsibility while demonstrating quality focus and delivery
• Interact with guests and ensure an entertaining guest experience
• Utilizing the ViewFinder App on tablets with guests on upper levels
• Scanning and verifying the different ticket types
• Operating and ensuring safe travel in the elevators
• Ensure that Guest Services areas are in presentable condition, assisting in cleaning where necessary
• A willingness to be cross-trained
• Setting up meeting rooms and other areas for functions and events
• Adhere to all Company policies and departmental procedures
• Other duties as required

Qualifications:

• Customer service experience is required.
• Hospitality and tourism experience is an asset.
• A secondary school diploma is an asset.
• Bilingual (English/French) an asset.

Rate of Pay: $17.95 / hour

Benefits: Employee Family Assistance Program. Complimentary CN Tower tickets after 3 months, Food and Retail discounts, Uniform provided and laundered

AI Screening Disclosure: Artificial intelligence tools are used in the screening or assessment of applicants for this position.

Attractions Canada Limited is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Attractions Canada Limited is proud to provide employment accommodation during the recruitment, selection and/or assessment processes. Should you require an accommodation , please inform us as soon as possible and we will work with you to meet your accessibility needs.