Concierge Lounge Attendant

Canadian-Niagara-Hotels-Group; Niagara Falls; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive Health & MedicalCoverage

Career Growth & Development

Associate hotel and dining discounts

Ontario Attractions Reciprocal Program

Parking

Transit accessibility

Job summary

The Canadian Niagara Hotels Group of Companies is seeking a friendly Concierge Ambassador to deliver exceptional guest experiences at the Marriott on the Falls. You will serve as the liaison for hotel and non-hotel services, ensuring VIP guests receive premier service and coordinating food and beverage offerings in the Concierge Lounge.

Ideal candidates have hotel and food & beverage experience, hospitality education, and Smart Serve certification, with strong communication skills, professional

Qualifications

• Hotel experience preferred.
• Food and Beverage experience preferred.
• Post-secondary education in Hospitality from a recognized institution preferred.
• Must be passionate about delivering exceptional guest experiences.
• Must be able to effectively communicate and interact with guests
• Maintain a professional presentation- i.e. ensure uniform and personal appearance are clean and professional at all times.
• Demonstrated ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks with multiple guests, items and/or products
• Excellent written and verbal communication skills a must (multilingual a plus)
• Flexible with scheduling and able to work a variety of shifts - mornings, afternoons, evenings and weekends
• Skilled in the use of computers and software programs such as Windows, Internet Explorer and Microsoft Office
• Smart Serve Certification is required.

Responsibilities

• Welcoming and acknowledging all guests in a professional and courteous manner, and building a strong rapport with each guest
• Anticipating and addressing all guests’ service needs
• Ensure repeat and VIP guests are receiving appropriate service and ensures their requests are carried out
• Setting up and overseeing food and beverage offerings in the Lounge, which include breakfast, light snacks, hors d’oeuvres and beverages; recommending, selling and serving alcoholic beverages as appropriate
• Clean and maintain equipment and work area of the Lounge
• Provide recommendations to local attractions, local events, and sightseeing to enhance the guest experience
• Develop and maintain positive working relationships with others
• Monitoring Lounge area for appropriate stock/inventory levels and seating availability
• Reporting all accidents, injuries, and unsafe work conditions to manager; and completing all required safety training and certifications
• Adhere to all hotel policies, procedures and standards while striving towards total guest satisfaction.
• Perform all other duties as assigned.

Skills

Hotel experience

Food & Beverage experience

Smart Serve Certification

Education

Post-secondary education in Hospitality

Tools

Windows

Internet Explorer

Microsoft Office

Job description

COMPANY DESCRIPTION:

The Canadian Niagara Hotels Group of Companies is one of Canada's largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.

Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock - Tapestry by Hilton, along with premier dining destinations including Massimo's Italian, Fallsview Restaurant, Prime Steakhouse, Morton's Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucksand Hershey- to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled

Summary of Responsibilities:

At Marriott on the Falls Hotel, our Concierge Lounge operations thrive with the commitment of Associates who demonstrate/support the Marriott core values and culture of putting people first, acting with integrity, serving our world, embracing change, and pursuing excellence. We are currently seeking an outgoing individual who can execute exemplary customer service in our Concierge Lounge to serve our elite and platinum guests. Our Concierge Ambassador serves as the guest's liaison for both hotel and non-hotel services, and is a key role in ensuring guests receive the highest level of customer service.

Responsibilities include, but are not limited to:

• Welcoming and acknowledging all guests in a professional and courteous manner, and building a strong rapport with each guest
• Anticipating and addressing all guests’ service needs
• Ensure repeat and VIP guests are receiving appropriate service and ensures their requests are carried out
• Setting up and overseeing food and beverage offerings in the Lounge, which include breakfast, light snacks, hors d’oeuvres and beverages; recommending, selling and serving alcoholic beverages as appropriate
• Clean and maintain equipment and work area of the Lounge
• Provide recommendations to local attractions, local events, and sightseeing to enhance the guest experience
• Develop and maintain positive working relationships with others
• Monitoring Lounge area for appropriate stock/inventory levels and seating availability
• Reporting all accidents, injuries, and unsafe work conditions to manager; and completing all required safety training and certifications
• Adhere to all hotel policies, procedures and standards while striving towards total guest satisfaction.
• Perform all other duties as assigned.

Job Requirements:

• Hotel experience preferred.
• Food and Beverage experience preferred.
• Post-secondary education in Hospitality from a recognized institution preferred.
• Must be passionate about delivering exceptional guest experiences.
• Must be able to effectively communicate and interact with guests
• Maintain a professional presentation- i.e. ensure uniform and personal appearance are clean and professional at all times.
• Demonstrated ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks with multiple guests, items and/or products
• Excellent written and verbal communication skills a must (multilingual a plus)
• Flexible with scheduling and able to work a variety of shifts - mornings, afternoons, evenings and weekends
• Skilled in the use of computers and software programs such as Windows, Internet Explorer and Microsoft Office
• Smart Serve Certification is required.

Benefits We Offer Our Associates:

• Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
• Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
• Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name.
• Ontario Attractions Reciprocal Program:Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
• Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
• Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.

This is Where Great Careers Happen - Join a Team That Empowers You To Make A Difference, Deliver Results, And Grow Your Career. Take the Next Step In Building Your Career With Us!

We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy

We thank all applicants for their interest, however, only those selected for an interview will be contacted

We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.