Guest Services Representative

Primaris REIT; Fredericton; On-site; CAD 22,000 - 25,000; Full time

Job summary

Primaris REIT is seeking a Guest Services Representative for Regent Mall in Fredericton, NB. You will be the primary contact for customers and tenants, facilitating various property programs and supporting daily operations.

We value energetic individuals with strong customer service skills who can thrive in a fast-paced retail environment. The role may involve shifts that support mall hours, with an emphasis on service excellence and teamwork.

Qualifications

• 1+ years of customer service experience.
• Willingness to learn Health & Safety procedures.
• Microsoft Office experience is considered an asset.

Responsibilities

• Provide exceptional support to customers and tenants.
• Assist in managing the property gift card program and lost & found.
• Answer calls and emails; register customers for Parenting Room where applicable.
• Maintain employee manuals and restock information brochures.
• Assist with other duties as assigned.

Skills

Customer service

Education

Secondary School diploma or equivalent

Tools

Microsoft Office

First Aid/CPR/AED

Job description

Primaris REIT is currently hiring a dedicated and enthusiastic Guest Services Representative to join our team at our Regent Mall in Fredericton, NB. If you have a genuine passion for delivering exceptional customer service and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you!

Vacancy Status: Replacement

As the Guest Services Representative, you will serve as the primary point of contact for customers and tenants and assist with various property programs and support. Your friendly demeanor, in-depth knowledge of the property, and willingness to go the extra mile will contribute to the success of our team. Duties and responsibilities include:

• Providing exceptional support to customers and tenants
• Assist in the facilitation of the property gift card program
• Assist in the administration of the lost and found program
• Providing directions to shoppers
• Answering calls and emails
• Registering customers for the "Parenting Room" (where applicable)
• Maintaining employee manuals
• Restocking and organizing information brochures
• Other duties as assigned

Requirements:

To excel in this role, we are looking for candidates who are energetic, have a willingness to learn and have exceptional customer service skills. The below are requirements for the role:

• Completed or are working towards a Secondary School diploma or equivalent
• 1+ years of customer service experience
• Microsoft Office experience is considered an asset
• First Aid, CPR, and AED certifications are considered an asset
• Knowledge or willingness to learn Health & Safety procedures

Join us and play a vital role in providing outstanding experiences to our valued customers and tenants. We are seeking individuals with a positive attitude, excellent communication skills, and a strong commitment to ensuring customer satisfaction.

Compensation:

At Primaris, we believe in rewarding talent with competitive wages and total compensation package. Your compensation is thoughtfully determined based on factors such as location, job level, relevant education or training, experience, knowledge, skills, and abilities, while ensuring internal equity and alignment with market data.

Expected Hourly Range: CAD $16.00

Please note: This is the expected range for the position however, it should not discourage you from applying. If you believe you're a strong fit for the role, we encourage you to submit your application regardless of salary expectations.

Beyond salary, our total rewards approach reflects our commitment to recognizing your contributions and supporting your growth.

AI Use & Accommodation:

To manage the large volume of applications, AI may be used in the recruitment process. If your qualifications align with the requirements of this role, you may be contacted for next steps.

Primaris REIT is an equal opportunity employer, committed to providing fair recruitment and employment practices to all employees and applicants. If you require accommodation for this role, please contact [e-mail].

Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [e-mail].

Primaris REIT is Canada's leading enclosed shopping centre-focused real estate investment trust. We own and operate a portfolio of 15.2 million square feet of dominant enclosed shopping centres valued at approximately $5.2 billion at Primaris' share. Our vision is to champion and elevate retail for Canadians by creating an exceptional experience for our customers while maintaining a strong presence in the industry.