Guest Service Representative

Primaris REIT; Lethbridge; On-site; CAD 18,000 - 23,000; Full time

Job summary

Primaris REIT is hiring a Guest Services Representative for Park Place Mall in Lethbridge, AB. You will be the primary contact for customers and tenants, supporting property programs and delivering exceptional service in a fast-paced environment.

Requirements include a secondary school diploma, 1+ year of customer service experience, and CPR/First Aid certifications are a plus; Microsoft Office is an asset, and health & safety procedures are expected to be learned.

Qualifications

• Secondary School diploma or equivalent required or in progress.
• 1+ years of customer service experience.
• Microsoft Office experience is considered an asset.
• First Aid, CPR, and AED certifications are considered an asset.
• Knowledge or willingness to learn Health & Safety procedures.

Responsibilities

• Provide exceptional support to customers and tenants.
• Assist in administration of property programs and services.
• Answer calls and emails; provide directions to shoppers.
• Register customers for the Parenting Room where applicable.
• Maintain employee manuals and brochures; restock as needed.
• Other duties as assigned by management.

Skills

Customer service

Communication

Teamwork

Education

Secondary School diploma or equivalent

Tools

Microsoft Office

First Aid CPR AED

Health & Safety procedures

Job description

Primaris REIT is currently hiring a dedicated and enthusiastic Guest Services Representative to join our team at our Park Place Mall in Lethbridge, AB. If you have a genuine passion for delivering exceptional customer service and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you!

*Please note this is a contract position with an anticipated end date of December 31, 2026.

Vacancy Status: Replacement

As the Guest Services Representative, you will serve as the primary point of contact for customers and tenants and assist with various property programs and support. Your friendly demeanor, in-depth knowledge of the property, and willingness to go the extra mile will contribute to the success of our team. Duties and responsibilities include:

• Providing exceptional support to customers and tenants
• Assist in the facilitation of the property gift card program
• Assist in the administration of the lost and found program
• Providing directions to shoppers
• Answering calls and emails
• Registering customers for the “Parenting Room” (where applicable)
• Maintaining employee manuals
• Restocking and organizing information brochures
• Other duties as assigned

Requirements:

To excel in this role, we are looking for candidates who are energetic, have a willingness to learn and have exceptional customer service skills. The below are requirements for the role:

• Completed or are working towards a Secondary School diploma or equivalent
• 1+ years of customer service experience
• Microsoft Office experience is considered an asset
• First Aid, CPR, and AED certifications are considered an asset
• Knowledge or willingness to learn Health & Safety procedures

Join us and play a vital role in providing outstanding experiences to our valued customers and tenants. We are seeking individuals with a positive attitude, excellent communication skills, and a strong commitment to ensuring customer satisfaction.

Compensation:

At Primaris, we believe in rewarding talent with competitive wages and total compensation package. Your compensation is thoughtfully determined based on factors such as location, job level, relevant education or training, experience, knowledge, skills, and abilities, while ensuring internal equity and alignment with market data.

Expected Hourly Range: CAD $15.00

Please note: This is the expected range for the position however, it should not discourage you from applying. If you believe you’re a strong fit for the role, we encourage you to submit your application regardless of salary expectations.

Beyond salary, our total rewards approach reflects our commitment to recognizing your contributions and supporting your growth.

AI Use & Accommodation:

To manage the large volume of applications, AI may be used in the recruitment process. If your qualifications align with the requirements of this role, you may be contacted for next steps.

Primaris REIT is an equal opportunity employer, committed to providing fair recruitment and employment practices to all employees and applicants. If you require accommodation for this role, please contact [e-mail].

Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [e-mail].

Primaris REIT is Canada’s leading enclosed shopping centre-focused real estate investment trust. We own and operate a portfolio of 15.2 million square feet of dominant enclosed shopping centres valued at approximately $5 billion at Primaris’ share. Our vision is to champion and elevate retail for Canadians by creating an exceptional experience for our customers while maintaining a strong presence in the industry.