Guest Services Representative

Primaris REIT; Belleville; On-site; CAD 20,000 - 28,000; Full time

Job summary

Primaris REIT is seeking a dedicated Guest Services Representative for the Quinte Mall in Belleville, ON. You will be the primary contact for customers and tenants, supporting various property programs, and ensuring a high level of customer satisfaction.

Join a dynamic team and contribute to exceptional guest experiences. The role emphasizes strong communication, a positive attitude, and willingness to learn on-site operations and safety procedures.

Qualifications

• Completed or currently working towards a Secondary School diploma or equivalent.
• 1+ years of customer service experience.
• Microsoft Office experience is considered an asset.
• First Aid, CPR, and AED certifications are considered assets.
• Knowledge or willingness to learn Health & Safety procedures.

Responsibilities

• Providing exceptional support to customers and tenants.
• Assist in the facilitation of the property gift card program.
• Assist in the administration of the lost and found program.
• Providing directions to shoppers.
• Answering calls and emails.
• Registering customers for the “Parenting Room” (where applicable).
• Maintaining employee manuals.
• Restocking and organizing information brochures.
• Other duties as assigned.

Skills

Customer service

Communication skills

Willingness to learn

Education

Secondary School diploma or equivalent

Tools

Microsoft Office

First Aid

CPR

AED

Job description

Primaris REIT is currently hiring a dedicated and enthusiastic Guest Services Representative to join our team at our Quinte Mall in Belleville, ON. If you have a genuine passion for delivering exceptional customer service and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you!

Vacancy Status

Replacement

As the Guest Services Representative, you will serve as the primary point of contact for customers and tenants and assist with various property programs and support. Your friendly demeanor, in-depth knowledge of the property, and willingness to go the extra mile will contribute to the success of our team. Duties and responsibilities include:

• Providing exceptional support to customers and tenants
• Assist in the facilitation of the property gift card program
• Assist in the administration of the lost and found program
• Providing directions to shoppers
• Answering calls and emails
• Registering customers for the “Parenting Room” (where applicable)
• Maintaining employee manuals
• Restocking and organizing information brochures
• Other duties as assigned

Requirements

To excel in this role, we are looking for candidates who are energetic, have a willingness to learn and have exceptional customer service skills. The below are requirements for the role:

• Completed or are working towards a Secondary School diploma or equivalent
• 1+ years of customer service experience
• Microsoft Office experience is considered an asset
• First Aid, CPR, and AED certifications are considered an asset
• Knowledge or willingness to learn Health & Safety procedures

Join us and play a vital role in providing outstanding experiences to our valued customers and tenants. We are seeking individuals with a positive attitude, excellent communication skills, and a strong commitment to ensuring customer satisfaction.

Compensation

At Primaris, we believe in rewarding talent with competitive wages and total compensation package. Your compensation is thoughtfully determined based on factors such as location, job level, relevant education or training, experience, knowledge, skills, and abilities, while ensuring internal equity and alignment with market data.

Expected Hourly Range

CAD $17.60

Please note: This is the expected range for the position however, it should not discourage you from applying. If you believe you’re a strong fit for the role, we encourage you to submit your application regardless of salary expectations.

Beyond salary, our total rewards approach reflects our commitment to recognizing your contributions and supporting your growth.

AI Use & Accommodation

To manage the large volume of applications, AI may be used in the recruitment process. If your qualifications align with the requirements of this role, you may be contacted for next steps.

Primaris REIT is an equal opportunity employer, committed to providing fair recruitment and employment practices to all employees and applicants. If you require accommodation for this role, please contact [e-mail].

Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [e-mail].

Primaris REIT is Canada’s leading enclosed shopping centre-focused real estate investment trust. We own and operate a portfolio of 15.2 million square feet of dominant enclosed shopping centres valued at approximately $5.2 billion at Primaris’ share. Our vision is to champion and elevate retail for Canadians by creating an exceptional experience for our customers while maintaining a strong presence in the industry.