Guest Services Representative (3 months)

Primaris REIT; Lethbridge; On-site; CAD 20,664; Part time

Job summary

A leading real estate investment trust is hiring a Guest Services Representative at Park Place Mall in Lethbridge, AB. The role involves providing exceptional customer service, assisting tenants, and supporting property programs. Ideal candidates should have customer service experience and a positive attitude. The position offers an hourly rate of CAD $15.00 and is temporary with an anticipated end date of July 10, 2026. If you thrive in dynamic environments, we encourage you to apply.

Qualifications

• 1+ years of customer service experience.
• Energetic and willing to learn.
• First Aid, CPR, and AED certifications are considered an asset.

Responsibilities

• Provide exceptional support to customers and tenants.
• Assist in the administration of the lost and found program.
• Answer calls and emails.

Skills

Customer service skills

Communication skills

Teamwork

Education

Secondary School diploma or equivalent

Tools

Microsoft Office

Job description

Park Place Mall - Lethbridge, AB

JOB TYPE

Temporary, Hourly

Position Summary

Primaris REIT is currently hiring a dedicated and enthusiastic Guest Services Representative to join our team at our Park Place Mall in Lethbridge, AB. If you have a genuine passion for delivering exceptional customer service and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you!

• Please note this is a contract position with an anticipated end date of July 10, 2026.

Vacancy Status: New Role

Role

Responsibilities

• Providing exceptional support to customers and tenants
• Assist in the facilitation of the property gift card program
• Assist in the administration of the lost and found program
• Providing directions to shoppers
• Answering calls and emails
• Registering customers for the “Parenting Room” (where applicable)
• Maintaining employee manuals
• Coordinating rentals
• Administering vending machine refunds
• Restocking and organizing information brochures
• Other duties as assigned

Requirements

To excel in this role, we are looking for candidates who are energetic, have a willingness to learn and have exceptional customer service skills. The below are requirements for the role:

• Completed or are working towards a Secondary School diploma or equivalent
• 1+ years of customer service experience
• Microsoft Office experience is considered an asset
• First Aid, CPR, and AED certifications are considered an asset
• Knowledge or willingness to learn Health & Safety procedures

Join us and play a vital role in providing outstanding experiences to our valued customers and tenants. We are seeking individuals with a positive attitude, excellent communication skills, and a strong commitment to ensuring customer satisfaction.

Compensation

At Primaris, we believe in rewarding talent with competitive wages and total compensation package. Your compensation is thoughtfully determined based on factors such as location, job level, relevant education or training, experience, knowledge, skills, and abilities, while ensuring internal equity and alignment with market data.

Expected Hourly Range: CAD $15.00

Please note: This is the expected range for the position however, it should not discourage you from applying. If you believe you’re a strong fit for the role, we encourage you to submit your application regardless of salary expectations.

Beyond salary, our total rewards approach reflects our commitment to recognizing your contributions and supporting your growth.

AI Use & Accommodation

To manage the large volume of applications, AI may be used in the recruitment process. If your qualifications align with the requirements of this role, you may be contacted for next steps.

Primaris REIT is an equal opportunity employer, committed to providing fair recruitment and employment practices to all employees and applicants. If you require accommodation for this role, please contact [email protected].

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please apply here with your resume attached. We thank all who apply; however, only candidates considered for an interview will be contacted.

Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact us here.