Guest Services & Reception Coordinator (18 month contract)

Compass Group Canada; Calgary; On-site; CAD 42,000 - 70,000; Full time

Job summary

Compass Group Canada is seeking a Guest Services & Reception Coordinator in Calgary. This full-time 18-month contract role reports to the Calgary Workplace Lead and acts as the face of the office, delivering welcoming, professional guest experiences for employees, clients, executives, guests, and vendors.

You will manage reception operations, guest services, meeting support, and workplace coordination, ensuring a clean, organized front of house and seamless arrivals, while collaborating with

Qualifications

• Experience in reception, guest services, hospitality, concierge, or front desk operations.
• Outstanding verbal and written communication, professional presence, and customer-service mindset.
• Ability to prioritize tasks and stay calm in a fast-paced environment.
• Proficient with Microsoft Office and quick to learn workplace systems.
• Experience supporting meetings or events is a plus.
• Occasional lifting up to 40 lbs.

Responsibilities

• Deliver exceptional guest service and seamless arrivals for employees, clients, and visitors.
• Welcome and register guests; notify hosts of arrivals and provide directions.
• Manage calls, inboxes, calendars, and daily reception activities.
• Provide information on office services, amenities, transportation, and nearby spots.
• Maintain a clean, organized reception and meeting spaces.
• Coordinate meeting room readiness, setups, catering, name tags, and front-of-house events.
• Assist employees with workspace reservations and office resources.
• Anticipate guest and employee needs; resolve issues professionally.
• Collaborate with Workplace Services, Facilities, Security, Technology Support, EAs, and vendors.
• Monitor and replenish workplace supplies and consumables.
• Support security, health/safety initiatives, and business continuity.
• Provide support to other Calgary office locations as required.

Skills

Guest services

Reception

Hospitality

Customer service

Office administration

Microsoft Office

Communication skills

Tools

Workplace management systems

Reservation platforms

Office technologies

Job description

Reporting to the Calgary Workplace Lead, the Guest Services & Reception Coordinator serves as the face of the Calgary office, creating a welcoming, professional, and service-focused experience for employees, clients, executives, guests, and vendors.

This full-time contract position is responsible for reception operations, guest services, meeting and event support, workplace coordination, and maintaining an exceptional office experience.

What You’ll Do

As a Guest Services & Reception Coordinator, you will:

• Deliver exceptional guest service and create a seamless arrival experience for employees, clients, and visitors.
• Welcome and register guests, notify hosts of arrivals, provide directions, and respond to workplace inquiries.
• Manage incoming calls, shared inboxes and calendars, workplace requests, and daily reception activities.
• Provide information about office services, building amenities, local transportation, restaurants, and nearby points of interest.
• Maintain a clean, organized, and client-ready reception area, meeting rooms, workspaces, and hospitality spaces.
• Coordinate meeting room readiness, room set-ups, catering arrangements, name tags, visitor requirements, and front-of-house event support.
• Assist employees with workspace reservations, office resources, and the effective use of shared spaces.
• Anticipate guest and employee needs while proactively resolving service issues in a professional manner.
• Collaborate with Workplace Services, Facilities, Security, Technology Support, Executive Assistants, and third-party vendors.
• Monitor and replenish workplace supplies and consumables.
• Support building security, emergency preparedness, health and safety initiatives, and business continuity procedures.
• Provide support to other Calgary office locations as required.

What We’re Looking For

The ideal candidate will have:

• Experience in reception, guest services, hospitality, concierge services, corporate front desk operations, customer service, or office administration.
• Outstanding verbal and written communication skills, professional presence, discretion, and a strong customer-service mindset.
• The ability to effectively prioritize tasks, manage competing demands, and remain calm in a fast-paced environment.
• Proficiency with Microsoft Office applications and the ability to quickly learn workplace management systems, reservation platforms, and office technologies.
• Experience supporting meetings, events, catering services, executive visitors, or corporate hospitality programs considered an asset.
• Occasional lifting and moving of workplace supplies, materials and catering items weighing up to 40 lbs.

Contract Term

This position is an approximately 18-month contract intended to provide maternity leave coverage. The contract will conclude when coverage is no longer required. Future employment opportunities may be available based on business needs and organizational requirements.

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [e-mail] for further information.