Events & Experience Specialist

Compass Group Canada; Southwestern Ontario; On-site; CAD 58,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Mental health resources

Career development opportunities

Job summary

Compass Group Canada is seeking an Events, Experiences & Operations Specialist based at our Waterloo headquarters. The role blends event management with operational support, data analysis, and process improvement to enhance corporate events and experiences.

The position is primarily on-site in Waterloo with occasional travel to Toronto to support on-site events. The candidate should bring 2+ years in hospitality events, strong data skills, and a proactive, collaborative mindset.

Qualifications

• 2+ years of experience in hospitality environments, contributing to events and/or AV service operations.
• Strong analytical skills with the ability to interpret data and generate actionable insights, including Excel.
• Proficiency in data analysis tools and event management software.
• Experience in process improvement and operational efficiency.
• Excellent project management and organizational skills.
• Adaptability to learn new systems.
• Strong problem-solving skills and ability to think creatively.
• Outstanding attention to detail and commitment to accuracy.
• Excellent communication and interpersonal skills.

Responsibilities

• Coordinate on-site meetings, town halls, and receptions at Waterloo King office.
• Manage event logistics, including space reservations, vendor liaisons, and on-site support.
• Ensure seamless delivery of food and beverage programs, working closely with catering partners.
• Develop and maintain operational systems to streamline event planning and execution.
• Identify opportunities for process improvements and implement efficiency-enhancing solutions.
• Collaborate with cross-functional teams to optimize resource allocation and reduce costs.
• Collect and analyze event data to track KPIs and measure success.
• Create comprehensive reports on event outcomes, attendee feedback, and financial performance.
• Use data insights to inform decision-making and improve future event strategies.
• Leverage event management software and tools to enhance planning and execution processes.
• Collaborate with AV and technology teams to ensure seamless integration of tech solutions.
• Stay current with emerging event technologies and recommend innovative solutions.
• Support Future of Work programs, coordinating hospitality and experiences.
• Track and analyze space usage data to optimize workplace efficiency.
• Collaborate with Workplace Solutions team to maintain high standards of cleanliness and safety.
• Stay informed about industry trends and best practices in event management and operations.
• Propose and implement innovative ideas to enhance event experiences and operational efficiency.
• Participate in professional development opportunities to expand skills and knowledge.
• Occasional Travel to Toronto to support on-site event execution at the Sun Life Toronto office

Skills

Data analysis

Excel

Event management

Process improvement

Project management

Communication

Attention to detail

Problem solving

Adaptability

Job description

The salary range for this position is $58,000 to $70,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence-based tools may be used at certain stages of the recruitment and applicant screening process. The Events, Experiences & Operations Specialist (Waterloo) supports Sun Life’s hospitality program, with a range of in-person meetings, hybrid events, and employee experience services. This role combines event management expertise with operational support, data analysis, and process improvement to enhance the overall efficiency and effectiveness of our corporate events and experiences. The specialist is an on-site position based at our Canadian Headquarter in Waterloo. This role is dedicated to ensuring seamless event experiences 60% of the time, while the remaining 40% is focused on supporting operations. Now, If You Were To Come On Board As Our Events, Experiences & Operations Specialist, We'd Ask You To Do The Following For Us

• Coordinate on-site meetings, town halls, and receptions at Waterloo King office.
• Manage event logistics, including space reservations, vendor liaisons, and on-site support
• Ensure seamless delivery of food and beverage programs, working closely with catering partners
• Develop and maintain operational systems to streamline event planning and execution
• Identify opportunities for process improvements and implement efficiency-enhancing solutions
• Collaborate with cross-functional teams to optimize resource allocation and reduce costs
• Collect and analyze event data to track key performance indicators (KPIs) and measure success
• Create comprehensive reports on event outcomes, attendee feedback, and financial performance
• Use data insights to inform decision-making and improve future event strategies
• Leverage event management software and tools to enhance planning and execution processes
• Collaborate with AV and technology teams to ensure seamless integration of tech solutions
• Stay current with emerging event technologies and recommend innovative solutions
• Support Future of Work programs, coordinating hospitality and experiences
• Track and analyze space usage data to optimize workplace efficiency
• Collaborate with Workplace Solutions team to maintain high standards of cleanliness and safety
• Stay informed about industry trends and best practices in event management and operations
• Propose and implement innovative ideas to enhance event experiences and operational efficiency
• Participate in professional development opportunities to expand skills and knowledge
• Occasional Travel to Toronto to support on-site event execution at the Sun Life Toronto office

RoleThink you have what it takes to be our Events, Experiences & Operations Specialist? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role:

• 2+ years of experience in hospitality environments, contributing to events and/or AV service operations
• Strong analytical skills with the ability to interpret data and generate actionable insights, including Excel
• Proficiency in data analysis tools and event management software
• Experience in process improvement and operational efficiency
• Excellent project management and organizational skills
• Adaptability to learn new systems
• Strong problem-solving skills and ability to think creatively
• Outstanding attention to detail and commitment to accuracy
• Excellent communication and interpersonal skills
• Knowledge of AV industry-related equipment and terminology preferred
• Experience with data visualization tools and creating dashboards preferred
• Familiarity with project management methodologies preferred
• Involvement in industry-related associations preferred

What's in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World's Most Admired Companies.
• The opportunities with us are endless. As the world's largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that's one of our greatest strengths. We're committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [e-mail] for further information.