Guest Experience Coordinator and Reception

Compass Canada; Winnipeg; On-site; CAD 42,000 - 66,000; Full time

Job summary

Compass Group Canada (Beaver) Ltd. in downtown Winnipeg, Manitoba, seeks a Reception Agent & Guest Services Coordinator to create a warm, welcoming environment for employees, executives, and visiting clients.

You will manage the front desk, coordinate space reservations, work with facilities and IT, enroll guests, coordinate vendors and catering for meetings, and support safety and mail duties, with opportunities to grow in luxury hospitality.

Qualifications

• Excellent written and verbal communication skills.
• Strong relationship building skills.
• Strong analytical and adaptability skills.
• Strong technical skills and ability to learn and operate internal systems.
• Ability to manage competing priorities and meet frequent deadlines.
• Knowledge of Microsoft Office suite (Excel, Outlook, Teams, PowerPoint).
• Smart serve certification is a plus or willingness to become certified.

Responsibilities

• Provide engaging and anticipative service to all office visitors, focusing on the welcome experience.
• Coordinate space reservations and guest registrations from the main reception desk.
• Collaborate with facilities and IT teams to ensure a flawless in-office experience.
• Register and check in clients and visitors using internal systems.
• Coordinate with external vendors and catering for meetings and events.
• Assist with planning and communicating office meetings and community events.
• Support activities for security, fire, health, and safety guidelines.
• Conduct opening and closing duties.
• Assist with mail and courier duties as required.
• Share information about the office, building, transport, local restaurants, and points of interest.

Skills

Communication

Relationship building

Analytical thinking

Adaptability

Prioritization

Problem solving

Tools

Microsoft Office

Job description

Reporting to the onsite Compass lead and in collaboration with the onsite Location Lead, the Guest Services Coordinator and Reception Agent will be responsible for creating a warm, welcoming, and engaging work environment for the employees, executives, and visiting clients of a leading consulting and technology company located in downtown Winnipeg, Manitoba.

If you were to come on board as our Reception Agent & Guest Services Coordinator, we’d ask you to do the following for us:

• Provide engaging and anticipative service to all office visitors, with a primary focus on the welcome experience
• Coordinate space reservations and guest registrations from the main reception desk
• Work closely with facilities, local technology teams, and other key stakeholders to ensure a flawless in office experience.
• Register and check in clients and visitors as required using internal systems.
• Coordinate with external vendors and catering suppliers as required, ensuring the highest level of satisfaction for in office meetings and events.
• Assist with planning and communicating office meetings and community events as required.
• Support activities for security, fire, health, and safety guidelines as required.
• Conduct opening and closing duties.
• Assist with mail and courier duties as required
• Share information about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
• Other duties as assigned

Think you have what it takes to be our Guest Services Coordinator and Reception? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Degree or working experience in a luxury hospitality environment is considered a strong asset – corporate, restaurant or hotels.
• Excellent written and verbal communication skills
• Strong relationship building skills.
• Strong analytical and adaptability skills
• Strong technical skills and ability to learn and operate internal and external systems.
• Ability to manage competing priorities and meet frequent deadlines.
• Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint etc.) preferred
• Smart serve certified or willingness to become smart serve certified
• Resourceful learner with an improvement mindset and strong problem-solving abilities