Guest Services Pro - Mall Experience & Care

Primaris REIT; Belleville; On-site; CAD 20,664 - 27,552; Part time

Job summary

Primaris REIT is seeking a Guest Services Representative for our Quinte Mall in Belleville, ON. You will serve as the primary contact for customers and tenants, delivering friendly, proactive service in a fast-paced retail environment.

Duties include assisting with the gift card program, managing the lost and found, answering calls and emails, guiding shoppers, and supporting various property programs. A positive attitude and strong communication are essential to ensure customer satisfaction.

Qualifications

• Secondary School diploma or equivalent attained or in progress.
• 1+ years of customer service experience.
• Microsoft Office experience is considered an asset.
• First Aid/CPR/AED certifications are considered an asset.
• Knowledge or willingness to learn Health & Safety procedures.

Responsibilities

• Provide exceptional support to customers and tenants.
• Assist with property gift card program administration.
• Assist in the administration of the lost and found program.
• Provide directions to shoppers and respond to calls and emails.
• Register customers for the Parenting Room where applicable.
• Maintain employee manuals and organize information brochures.
• Other duties as assigned.

Skills

Customer service

Health & Safety awareness

Willingness to learn

Education

Secondary School Diploma or equivalent

Tools

Microsoft Office

First Aid

CPR

AED

Job description

Primaris REIT is seeking a Guest Services Representative for our Quinte Mall in Belleville, ON. You will serve as the primary contact for customers and tenants, delivering friendly, proactive service in a fast-paced retail environment.

Duties include assisting with the gift card program, managing the lost and found, answering calls and emails, guiding shoppers, and supporting various property programs. A positive attitude and strong communication are essential to ensure customer satisfaction.