Guest Services Manager – Front Desk & Breakfast Lead

Hampton Inn & Suites by Hilton Kelowna Airport; Kelowna; On-site; CAD 26,000 - 37,000; Full time

Benefits offered by this job

Extended Health and Dental Benefits

World-wide accommodation and dining

Employee discounts on accommodations,

Excellent work environment and teambeb

Room for growth and development

Job summary

Hampton Inn & Suites by Hilton Kelowna Airport is seeking a Guest Services Manager to lead daily front desk operations and deliver outstanding guest service. You will coach the team, uphold the Hamptonality culture, and ensure smooth operations under the Director of Rooms and Assistant Front Office Manager.

Responsibilities include training and evaluating staff, maintaining guest satisfaction, managing schedules, and overseeing the Breakfast area during hours of operation.

Qualifications

• Previous experience as Guest Service Agent or similar.
• Valid BC Class 5 license.
• Ability to plan, prioritize and complete multiple projects in a timely manner.
• Consistently motivates staff to achieve goals.
• Ability to work with all employees to promote teamwork and co-operative relationships within and across departments.
• Ability to provide ongoing coaching to staff to enhance performance.

Responsibilities

• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model.
• High understanding of the Hamptonality culture; ensure all staff follow this culture as well.
• Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training.
• Oversee the Breakfast area during hours of operation; Ensure guest satisfaction is maintained.
• Understand how inventories are balanced between PEP PM and PEPR&I.
• Available to work varied shifts: days, evenings, weekends and holidays.
• Operate Hotel shuttle in a safe manner in accordance with the Motor Vehicle Act.
• Additional duties as assigned by management.

Skills

Guest service experience

BC Class 5 license

Multitasking

Staff coaching

Team collaboration

Customer service excellence

Job description

Hampton Inn & Suites by Hilton Kelowna Airport is seeking a Guest Services Manager to lead daily front desk operations and deliver outstanding guest service. You will coach the team, uphold the Hamptonality culture, and ensure smooth operations under the Director of Rooms and Assistant Front Office Manager.

Responsibilities include training and evaluating staff, maintaining guest satisfaction, managing schedules, and overseeing the Breakfast area during hours of operation.