Guest Service Agent- Part-Time

Hampton Inn & Suites by Hilton Kelowna Airport; Kelowna; On-site; CAD 23,000 - 33,000; Full time

Benefits offered by this job

Extended Health and Dental Benefits

World-wide accommodation and dining

Excellent work environment

Growth and development opportunities

Job summary

Hampton Inn & Suites by Hilton Kelowna Airport in Kelowna, Canada, is seeking a Front Desk Associate to warmly welcome guests, check them in and out, and handle reservations and payments. You will anticipate guest needs, coordinate with housekeeping, and provide information about local dining and transportation options.

Ideal candidates bring strong customer service skills, good computer abilities, and an ability to work flexible shifts including weekends and holidays.

Qualifications

• High School graduation required.
• Valid BC Class 5 driver's license.
• Previous hotel experience is an asset.
• Commitment to delivering a high level of customer service.
• Superhost training is an asset.
• Good computer skills required.
• Legally eligible to work in Canada without restriction.

Responsibilities

• Welcome and acknowledge guests according to standards; anticipate service needs.
• Make reservations and assign guestrooms based on preferences.
• Complete pre-arrival planning and room assignments for special requests.
• Process check-ins/outs, payments, and respond to guest requests.
• Answer phones and address guest feedback or requests.
• Coordinate with Housekeeping on room status and concerns.
• Maintain confidentiality of proprietary information and protect assets.
• Operate Hilton PMS system PEP and stay informed on rates and promotions.
• Work varying shifts including weekends and holidays.

Skills

Customer service

Computer skills

Problem solving

Teamwork

Communication

Education

High School diploma

Tools

Hilton PMS PEP

Job description

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you.

We are also on a bus route, with a stop just outside of the hotel, and our complimentary shuttlealso picks up our employees from the bus loop at UBCO!

What will you be doing?

• Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Make reservations and assign appropriate guestrooms based on preferences and requests
• Complete pre-arrival planning, including room assignments for special requests
• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
• Secure payment: cash guests' checks, process all payment types including: vouchers, paid-outs, charges, and provide change
• Answer phone calls, direct inquiries, and respond to guest feedback or requests.
• Enter rewards information and enroll new members, reach monthly enrollment targets
• Coordinate with Housekeeping to track room status and guest concerns
• Anticipate and address guests' service needs
• Supply guests with directions and information, arrange transportation if needed
• Maintain confidentiality of proprietary information
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge as necessary to perform daily duties
• Operate Hilton PMS system PEP
• Demonstrate knowledge of hotel room categories, room rates, packages, and promotions
• Must be able to stand for extended periods
• Strong problem-solving skills with the ability to handle guest concerns independently and effective
• Ability to quickly respond to changing work volumes with a high level of energy and efficiency
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager
• Maintain confidentiality of proprietary information; protect company assets.
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately
• Handle cash drawer (balance at end of shift), run daily shift reports, and file documents
• Available to work varying shifts including weekends & holidays
• Perform other reasonable job duties as requested by Supervisors and Managers

What are we looking for?

• High School graduation required
• Valid BC Class 5 driver’s license
• Previous hotel experience is an asset
• Commitment to delivering a high level of customer service
• Superhost training is an asset
• Good computer skills required
• Must be legally eligible to work in Canada without restriction

Perks:

• Extended Health and Dental Benefits
• World-wide accommodation and dining discounts with Hilton brands
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development.

Starting Hourly Wage: $20.60

Don't miss this exciting opportunity to join our Hampton family!