Guest Services Manager

Hampton Inn & Suites by Hilton Kelowna Airport; Kelowna; On-site; CAD 26,000 - 37,000; Full time

Benefits offered by this job

Extended Health and Dental Benefits

World-wide accommodation and dining

Employee discounts on accommodations,

Excellent work environment and teambeb

Room for growth and development

Job summary

Hampton Inn & Suites by Hilton Kelowna Airport is seeking a Guest Services Manager to lead daily front desk operations and deliver outstanding guest service. You will coach the team, uphold the Hamptonality culture, and ensure smooth operations under the Director of Rooms and Assistant Front Office Manager.

Responsibilities include training and evaluating staff, maintaining guest satisfaction, managing schedules, and overseeing the Breakfast area during hours of operation.

Qualifications

• Previous experience as Guest Service Agent or similar.
• Valid BC Class 5 license.
• Ability to plan, prioritize and complete multiple projects in a timely manner.
• Consistently motivates staff to achieve goals.
• Ability to work with all employees to promote teamwork and co-operative relationships within and across departments.
• Ability to provide ongoing coaching to staff to enhance performance.

Responsibilities

• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model.
• High understanding of the Hamptonality culture; ensure all staff follow this culture as well.
• Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training.
• Oversee the Breakfast area during hours of operation; Ensure guest satisfaction is maintained.
• Understand how inventories are balanced between PEP PM and PEPR&I.
• Available to work varied shifts: days, evenings, weekends and holidays.
• Operate Hotel shuttle in a safe manner in accordance with the Motor Vehicle Act.
• Additional duties as assigned by management.

Skills

Guest service experience

BC Class 5 license

Multitasking

Staff coaching

Team collaboration

Customer service excellence

Job description

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Hampton Inn & Suites - Kelowna Airport is currently looking to fill the role of Guest Services Manager.

We are also on a bus route, with a stop just outside of the hotel. Our complimentary shuttlealso picks up our employees from the bus loop at UBCO!

Position Summary:

Under the guidance of the Director of Rooms and Assistant Front Office Manager, the Guest Services Manager is responsible for leading the day to dayoperations, ensuring and maintaining a consistently high standard of guest service. In addition you willbe responsible for coaching the team and maintaining the smooth flow of front desk services and daily operations while adhering to the standards of the Hampton Inn & Suites Kelowna Airport.

What will you be doing?

• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model
• High understanding of the Hamptonality culture; ensure all staff follow this culture as well
• Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training
• Oversee the Breakfast area during hours of operation; Ensure guest satisfaction is maintained
• Understand how inventories are balanced between PEP PM and PEPR&I
• Available to work varied shifts: days, evenings, weekends and holidays
• Operate Hotel shuttle in a safe manner in accordance with the Motor Vehicle Act
• Additional duties as assigned by management

What are we looking for?

• Previous experience as Guest ServiceAgent or similar
• Valid BC Class 5 license
• Ability to plan, prioritize and complete multiple projects in a timely manner
• Consistently motivates staff to achieve goals
• Ability to work with all employees to promote teamwork and co-operative relationships within and across departments
• Ability to provide ongoing coaching to staff to enhance performance

Perks:

• Extended Health and Dental Benefits
• World-wide accommodation and dining discounts with Hilton brands
• Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort, Eldorado Marina, and Four Points by Sheraton Kelowna Airport Hotel).
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development.

Starting Hourly Rate: $22.90

Don't miss this exciting opportunity to join our Hampton family!