guest services manager

Travelodge Sydney; Sydney; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading hotel in Sydney is seeking a dedicated Operations Manager to oversee daily operations and ensure guest satisfaction. The candidate will supervise staff, manage budgets, and implement effective policies. This role requires strong interpersonal skills, initiative, and experience in the hospitality industry.

Qualifications

• 2-3 years experience in hotel management or related field.
• Post-secondary education in hospitality or management.

Responsibilities

• Develop and implement policies for daily operations.
• Supervise and train staff.
• Prepare budgets and address customer complaints.

Skills

Efficient interpersonal skills

Initiative

Team player

Education

College/CEGEP

Job description

Overview

Languages

English

Education

• College/CEGEP
  
  

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort
  
  

Responsibilities

Tasks

• Develop and implement policies and procedures for daily operations
• Supervise staff
• Negotiate with suppliers for the provision of materials and supplies
• Negotiate with clients for the use of facilities
• Prepare budgets and monitor revenues and expenses
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules
• Recruit, organize, train and manage staff
• Ensure safety procedures are followed
  
  

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail
  
  

Personal suitability

• Efficient interpersonal skills
• Initiative
• Team player
  
  

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

• Provides awareness training to employees to create a welcoming work environment for persons with disabilities
  
  

Support for newcomers and refugees

• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
  
  

Support for youths

• Provides awareness training to employees to create a welcoming work environment for youth
  
  

Support for Veterans

• Provides awareness training to employees to create a welcoming work environment for Veterans
  
  

Support for Indigenous people

• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
  
  

Support for mature workers

• Provides staff with awareness training to create a welcoming work environment for mature workers
  
  

Supports for visible minorities

• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities