Guest Services Manager

Spirit Ridge; Osoyoos; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading resort in Osoyoos is seeking a Guest Services Manager to enhance guest experience and manage front office operations. The ideal candidate will provide exceptional service, coach staff, oversee guest transactions, and ensure safety during emergencies, joining a dynamic team in Canada's warmest location.

Benefits

Company events

Subsidized Staff Housing

Discounts on water sports, wine & golf

Discounted Staff Menu and Free Continental Breakfast

Free on-site parking

Employee, Friends & Family rates at Hyatt’s Worldwide

Benefit Plan including Health, Dental, and Vision

Qualifications

• Demonstrated leadership skills required.
• Front desk experience preferred.
• Ability to work in a hectic environment.

Responsibilities

• Provide team support and coaching to Guest Service Agents.
• Maintain front office standards and ensure guest service quality.
• Oversee all emergency situations and promote guest safety.

Skills

Leadership

Guest Service

Problem Solving

Tech-savvy

Attention to Detail

Tools

Opera PMS

Job description

Spirit Ridge is recruiting for a Guest Services Manager to join our dynamic and diverse team!

Why Us

Located on the traditional lands of the Osoyoos Indian Band, in the town of Osoyoos, working at Spirit Ridge Resort is a very unique opportunity to be in the heart of wine country. Where else in Canada can you find a resort with a golf course, two pools, beachfront water sports, onsite winery and a first nations cultural center all in one place? All this in the warmest place in Canada, surrounded by fruit orchards, wineries, breweries and Canada’s warmest lake.

Resorts, like Spirit Ridge, are a great place to work in the hospitality industry. Whether here for work, business, weddings or a getaway, our guests arrive at the resort genuinely excited to be here and to experience a part of Canada they have never been to before. Employees, who are flexible, have fun at work and a can-do attitude thrive in resorts like ours where they play such an integral role in delivering a unique guest experience.

What You Do

The Guest Services Manager is a leader within the Front Office and a member of the hotel’s duty manager team.

When working a Guest Services Manager, you are responsible for providing team support and coaching to Guest Service Agents, maintain front office standards, providing exceptional guest service, and completing guest transactions, including guest inquiries, arrivals and departures. When on shift you are responsible for the safety and security of the entire property in the event of any emergency situations. As a Duty Manager, you would be part of a rotation of managers that would cover the days off of the Night Manager and would need to be available to cover the occasional overnight shift.

Guest Services Managers must be able to work in a busy and sometimes hectic environment.

• Reports directly to the Front Office Manager
• To oversee all aspects of the arrival and departure process as it relates to the Room Division in accordance with Spirit Ridge key standards.
• Act as a resource for all Team Members when addressing guest service issues throughout the hotel.
• Effectively resolve guest complaints ensuring the guests’ needs are exceeded.
• Oversee all emergency situations and make prompt decisions based on the best interest of our guest and establishment.
• Coach and guide employee performance with consistency and fairness
• Enhance team member morale, supporting, and embracing a team atmosphere, and leading by example.
• Empowered to handle guest complaints and provide additional amenities to guests as needs arise.
• Maintain a high level of professionalism, providing exceptional guest service.
• Assist in training, performance reviews, scheduling, payroll / daily sales and labor and maintaining supplies.
• Work towards continuous improvement and quality.

What You Need

• Be an easy conversationalist
• Extra-sensory perception to how others are feeling
• Tech-savvy systems expertise, with experience using Opera PMS as an asset
• An organized multi tasker who doesn’t crack under pressure
• An eagle eye for details
• Sleuth like problem solving skills
• Able to be on your feet all day
• A passion for guest service and providing a great guest experience
• Demonstrated leadership skills
• Front desk experience preferred
• Must be flexible to work a variety of shifts including mornings, evenings, weekends and the occasional night manager shift.

What’s In It For You

• Company events
• Subsidized Staff Housing
• Discounts on water sports, wine & golf
• Discounted Staff Menu and Free Continental Breakfast food in Staff Lounge
• Free on-site parking
• Employee, Friends & Family rates at Hyatt’s Worldwide
• Benefit Plan, including Extended Health, Dental, Vision and Life Insurance

Answer the Call

If we sound like the place for you, hit that Apply Now button and let us have a conversation.

Source: Hospitality Online