Guest Services Captain

Fairmont Hotels & Resorts; Whistler; On-site; CAD 43,584 - 50,960; Full time

Benefits offered by this job

Staff accommodation

Staff meals

Employee travel program

Golf/Ski passes

Job summary

Fairmont Hotels & Resorts in Whistler, BC, is seeking a Guest Services Captain to lead the Guest Services team and uphold our high service standards. This permanent, full-time role begins in August 2026 with a starting rate of $20.95 per hour, increasing after 6 months and again after three years to $24.50.

The role requires leadership in guest services, MS Office proficiency, and preferred Property Management System experience.

Qualifications

• Valid Class 5 BC Driver's License.
• Valid Class 4 BC Driver's License (preferred).
• Previous leadership experience in Guest Services.
• Previous Property Management System experience preferred.
• Proficient in MS Office.

Responsibilities

• Lead and supervise the Guest Services team while ensuring all service standards are followed
• Handle guest concerns and react quickly, logging and notifying proper departments
• Attend regularly scheduled departmental meeting
• Assist in managing the departmental budget and scheduling colleagues accordingly
• Balance operational, administrative and colleague needs
• Assist guests regarding hotel facilities in an informative and helpful way

Skills

Leadership experience

MS Office

Tools

Property Management System

Job description

Guest Services Captain

Be an ambassador for an exceptional guest experience as Guest Services Captain, where your passion for service will inspire your team and make our guests feel valued.

This is a permanent, full-time position, starting in August 2026.

Starting Rate of Pay: $20.95 per hour

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $24.50.

Job Duties Include

• Lead and supervise the Guest Services team while ensuring all service standards are followed
• Handle guest concerns and react quickly, logging and notifying proper departments
• Attend regularly scheduled departmental meeting
• Assist in managing the departmental budget and scheduling colleagues accordingly
• Balance operational, administrative and colleague needs
• Assist guests regarding hotel facilities in an informative and helpful way

Qualifications

• Valid Class 5 BC Drivers License
• Valid Class 4 BC Drivers License (preferred)
• Previous leadership experience in Guest Services
• Previous Property Management System experience preferred
• Proficient in MS Office

Job Perks & Benefits

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Visa Requirements

To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]