Guest Services Ambassador II

City of Vernon; Vernon; On-site; CAD 39,000 - 56,000; Part time

Job summary

City of Vernon is seeking a Guest Services Ambassador II for the Active Living Centre on a part-time basis. The role involves cashier duties, registrations in Xplor Recreation software, and customer service at the front desk.

Requires an Office Administration Certification or equivalent and at least 6 months of cash handling experience. Must be able to type 40 wpm and use MS Office applications; Police Check clearance is required.

Qualifications

• Office Administration Certification or equivalent is required.
• Minimum 6 months experience in cash handling; handling money, giving receipts, correct change.
• A combination of related education and experience may be considered.

Responsibilities

• Receives records, reconciles cash and cheques, issues tickets/receipts.
• Receives payment in all approved forms.
• Checks and balances cash receipts; prepares deposits.
• Prepares daily cash receipts reports.
• Processes registrations in Xplor Recreation software for activities and programs.
• Processes pass sales and daily admissions in Xplor Recreation software.
• Answers telephone and inquiries; provides routine information.
• Types letters, reports, forms, and other documents from various sources.
• Updates pamphlets, flyers, and schedules.
• Acts as a clerk to division staff; takes messages, files, copies.

Skills

Typing 40 wpm

Office procedures

Microsoft Office

Clerical ability

Customer service

Diplomacy

Police check readiness

Xplor Recreation Software

Education

Office Administration Certification or equivalent

Combination of related education and experience

Tools

Xplor Recreation Software

Job description

City of Vernon

Guest Services Ambassador II

Job Requisition

JR-2026-290 Guest Services Ambassador II (Part Time) (Open)

Job Family

CUPE

Start Date

2026-10-20

End Date

2026-11-04

Primary Posting

No

Internal Closing Date

Oct 28, 2026

External Closing Date

Nov 4, 2026

Note: Posting comes off at 12:00AM on the closing date, with the competition closing at 11:59pm the day prior.

Hourly Rate

34.56

Minimum Weekly Hours

4

Positions Available

Two (2) positions available.

Guaranteed Weekly Hours

4 hours guaranteed weekly.

Duties Include

• Receives records, reconciles cash and cheques received, and issues tickets and/or receipt.
• Receives payment in all approved forms.
• Checks and balances cash receipts.
• Prepares bank deposits as required.
• Prepares daily reports of cash receipts.
• Processes registrations in the Xplor Recreation software system for recreation activities & programs.
• Processes pass sales and daily admissions in Xplor Recreation software.
• Answers telephone, personal inquiries, and secures and gives out routine information.
• Types letters, reports, forms, memoranda, articles, and other material from copy, rough draft or previously prepared data.
• Updates pamphlets, advertising flyers, and schedules.
• Acts as a clerk to division staff including, placing calls, relaying and taking messages, filing, and photocopying.
• Operates standard office equipment including the use of a two-way radio.
• Observes video surveillance equipment and responds according to established procedures.
• Provides back-up to pool staff during an emergency by calling for assistance or helping with pool evacuation as necessary.
• Performs other duties as required.
• All persons employed by the City of Vernon will be required to assist the City in providing emergency services. Duties assigned during an emergency may differ from regular duties.

Required Education and Experience

• Office Administration Certification or equivalent.
• Minimum 6 months experience in cash handling methods including receiving money, making correct change, and issuing receipts.
• A combination of related education and experience may be considered.

Required Knowledge, Skills and Abilities

• Ability to exercise courtesy, tact, and diplomacy in dealing with the public and with other city personnel.
• Accurately types a minimum of 40 wpm.
• Thorough knowledge of office practices and procedures.
• Demonstrated knowledge in the use of office equipment.
• Basic knowledge of all applications of the Microsoft Office Suite including but not limited to, Access, Excel, Outlook, and Word.
• Proven clerical ability.
• Ability to obtain and maintain ac acceptable Police Information Check with the Vulnerable Sector Check.

Preferred Knowledge, Skills and Abilities

• Basic knowledge of Xplor Recreation Software.
• Previous experience working in a Recreation environment.
• Administrative Assistant Certificate (10-month course).

The City of Vernon wishes to thank all applicants; however, only those candidates selected for an interview will be contacted. Please note that we are unable to accept phone calls regarding application status.

Worker Sub-Type

Permanent

Location

Active Living Centre

Time Type

Part time

Supervisory Organization

Guest Services Team