Guest Services Agent - Part Time

True-Key-Hotels-; Harrison Hot Springs; On-site; CAD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Employee discounts

Referral bonuses

Flexible hours

Bonuses

Health benefits

Birthday celebrations

Anniversary celebrations

On-the-job training

Advancement opportunities

Job summary

True Key Hotels & Resorts is seeking a Guest Services Agent to manage front desk operations, reservations, payments, and guest interactions with a friendly, solutions-driven approach.

You will ensure accurate data entry, maintain records, and support the hospitality team to deliver consistent, high-quality guest experiences across shifts.

Weekend and evening availability is required to meet guest needs; prior Room Master experience is a plus, as is proficiency with MS Office.

Qualifications

• Hospitality or customer service experience is preferred.
• Experience with Room Master is an asset.
• Energetic, friendly, and solutions-driven attitude.
• Service-oriented approach to guest interactions.
• Able to work weekends and evenings.

Responsibilities

• Oversee front desk day-to-day operations.
• Take reservations and manage guest arrivals/departures.
• Enter data, maintain records, and generate reports.
• Foster a welcoming, accountable environment.
• Know industry partners to offer guest service options.
• Record daily financial transactions and postings.

Skills

Hospitality experience

Customer service

Energetic personality

Service oriented

Weekend/evening availability

Tools

Room Master

Job description

What we offer

True Key Hotels & Resorts provides competitive employment packages for its team members, including competitive wages, employee discount programs, referral bonuses, flexible hours, bonuses, health benefits, birthday and anniversary celebrations, on the job training and great opportunities for advancement.

Summing it up

The Guest Services Agent is a hospitality pro. They are responsible for various interactions with guests, including preparing charges, keys, receiving payments and managing reservations. Guest Services Agent's are responsive and encourage a welcoming, solutions-focused environment for our guests.

What you'll be doing

• Oversee the day-to-day operations of the front desk.
• Take reservations, package bookings, guest arrivals and departures in a professional manner.
• Enter data, maintain records and launch reports and financial statements.
• Foster a success oriented and accountable environment.
• Be knowledgeable of industry partners to offer a variety of service options to our guests.
• Record day to day financial transactions and complete posting process.

Who you are

• Previous hospitality or customer service experience is an asset.
• Minimum one year experience with Room Master is an asset.
• Enthusiastic and energetic individual who is comfortable in a variety of situations.
• A service driven individualdedicated to providing all guests and owners with outstanding and consistent service.
• Proficient in Microsoft Excel, Outlook and Word an asset.
• Must be available to work weekends and evenings.

Who we are

Our mission at True Key Hotels & Resorts is to exceed expectations. We achieve this by staying true to our core values of trust, reliability, unity, and evolution. We maintain the highest ethical standards and treat all colleagues with fairness and dignity. We continuously strive to improve our services, products, and processes to meet the evolving needs and expectations of our employees, guests and owners.

This position is only open to Canadian Citizens, Residents or those possessing a valid Work Visa.