Guest Services Agent

Accorhotel; Richmond; On-site; CAD 38,000 - 52,000; Full time

Job summary

Fairmont Vancouver Airport is seeking a Guest Service Agent to warmly welcome guests from arrival to departure, ensuring a memorable stay with attentive service. You will greet, check-in, respond to requests and settle accounts while maintaining a calm, professional demeanor.

Fluency in English with any additional languages considered a plus and overnight shift flexibility are required. Prior hospitality experience is beneficial, and Opera Cloud familiarity is preferred.

Qualifications

• Service-focused mindset essential.
• Ability to manage multiple tasks in a fast-paced environment.
• Calm and courteous attention to guest needs at all times.
• Experience in customer service is an asset.

Responsibilities

• Greet guests, check-in and respond to requests with a welcoming approach.
• Assist guests with hotel facilities information and directions.
• Handle check-outs and settle accounts with accuracy and efficiency.
• Follow hotel policies and service standards.
• Identify opportunities to upsell hotel facilities to enhance stays.
• Take initiative to personalize guest experiences.
• Other duties as assigned by the team.

Skills

Guest service orientation

Multitasking in fast-paced environment

Customer-focused

Cash handling

Overnight shift flexibility

English fluency

Previous hospitality experience

Tools

Opera Cloud

Job description

Guest Service Agent

First impressions are everything! Your engaging smile and warm, professional personality are what makes you a great Guest Service Agent at Fairmont Vancouver Airport. You will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow departmental policies, procedures and service standards
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
• Other duties as assigned

Your experience and skills include:

• Service focused personality is essential; experience is an asset
• Able to handle a multitude of tasks in a fast-paced, ever-changing environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous customer related experience an asset
• Must be flexible in terms of working hours - regular coverage of overnight shift
• Ability to handle cash effectively and with accuracy
• Prior experience working with Opera Cloud or a related system
• Fluency in English; additional languages are a plus

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Discover the life that awaits you at Accor,

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS