Porter (Bellperson)

AccorHotel; Vancouver; On-site; CAD 26,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Meals on shift

Benefits package

Pension plan

Discount program

Transit reimbursement

Free hotel stay

Staff travel rates

Accor Academies

CSR initiatives

Job summary

Fairmont Hotel Vancouver, a historic luxury hotel in downtown Vancouver, invites you to join as a Porter. Welcome guests, assist with luggage, coordinate transportation, and share local recommendations to ensure smooth arrivals and departures.

We offer competitive pay from $19.12/hour, shift meals, benefits, a pension plan, and staff discounts across Accor properties, plus learning opportunities through Accor Academies.

Qualifications

• Previous customer service experience in hospitality or travel.
• Genuine passion for delivering exceptional guest experiences.
• Strong interpersonal, communication, and problem-solving skills.
• Professional appearance with a friendly demeanor.
• Ability to multitask and stay calm in a fast-paced environment.
• Knowledge of Metro Vancouver attractions is an asset.
• Valid Class 5 Driver's License preferred.
• Flexibility to work evenings, weekends, holidays, and overnight shifts as needed.

Responsibilities

• Welcome arriving and departing guests with warm, personalized service.
• Safely transport guest luggage throughout the hotel.
• Escort guests to their guestrooms and highlight room features.
• Coordinate transportation requests and provide local recommendations.
• Deliver guest amenities, messages, and packages promptly.
• Assist with luggage storage and secure luggage control procedures.
• Maintain a visible, welcoming lobby presence and assist guests.
• Collaborate with Concierge, Front Office, Housekeeping, Security and others for seamless experiences.
• Maintain cleanliness of luggage storage areas and lobby spaces.

Skills

Customer service

Hospitality

Communication

Problem solving

Professional appearance

Multitasking

Vancouver knowledge

Driver's license

Team player

Job description

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!

As a Porter at Fairmont Hotel Vancouver, you'll be among the first and last colleagues our guests encounter, playing an important role in creating exceptional arrival and departure experiences. Through warm hospitality, professionalism, and attention to detail, you'll assist guests with their luggage, provide information about our hotel and the city, coordinate transportation, and ensure every interaction reflects the exceptional service standards of our iconic Castle in the City.

What’s In It for You

• An inclusive, empowering, and positive workplace where people are at the heart of everything we do
• The opportunity to work alongside passionate hospitality professionals who are committed to creating memorable guest experiences
• Competitive pay starting at $19.12 per hour, increasing to $23.90 per hour upon successful completion of the probationary period
• Complimentary meals during your shift through our Colleague Dining Program
• Comprehensive benefits package including health, dental, vision, life, disability, and paramedical coverage (subject to eligibility)
• Company-matched pension plan, with the option to participate in our Group Registered Retirement Savings Plan
• Exclusive access to our Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating Fairmont restaurants in Vancouver, Victoria, and Whistler
• Monthly TransLink pass reimbursement
• Complimentary hotel stay with breakfast for two through our Be Our Guest program
• Colleague rates at Accor hotels worldwide for you and your family
• Learning and development opportunities through Accor Academies
• Opportunities to give back through our Corporate Social Responsibility initiatives
• The chance to build your career in one of Vancouver's most iconic luxury hotels

What You Will Be Doing

• Welcome arriving and departing guests with warm, engaging, and personalized service.
• Safely transport guest luggage, packages, and personal belongings throughout the hotel.
• Escort guests to their guestrooms while introducing room features, hotel amenities, and services.
• Coordinate transportation requests and provide directions and recommendations for local attractions and points of interest.
• Deliver guest amenities, messages, packages, and other requested items promptly and professionally.
• Assist with luggage storage, retrieval, and accurate luggage control procedures.
• Maintain a visible and welcoming presence in the lobby while providing assistance to guests and supporting fellow colleagues.
• Work collaboratively with Concierge, Front Office, Royal Service, Housekeeping, Security, and other hotel departments to ensure seamless guest experiences.
• Maintain the cleanliness and organization of luggage storage areas, lobby spaces, and bell service equipment.
• Follow all hotel policies, service standards, health and safety procedures, and appearance standards.
• Perform other duties as assigned.

What We're Looking For

• Previous customer service experience in hospitality, tourism, travel, or another service-focused environment
• Previous hotel or luxury hotel experience is an asset
• A genuine passion for delivering exceptional guest experiences
• Strong interpersonal, communication, and problem-solving skills
• Professional appearance with a polished and friendly demeanor
• Ability to multitask and remain calm in a fast-paced environment
• Knowledge of Metro Vancouver and local attractions is an asset
• Valid Class 5 Driver's License with a clean driving abstract is preferred
• Additional language skills are considered an asset
• Flexibility to work a variety of shifts, including evenings, weekends, holidays, and overnight shifts as required

Physical Aspects of Position

• Frequent standing and walking throughout the shift
• Frequent lifting, carrying, pushing, and pulling of up to 23 kg (50 lbs.)
• Frequent bending, reaching, kneeling, and climbing stairs
• Ability to work both indoors and outdoors in varying weather conditions

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com