Executive Housekeeper

Northland Properties

London

Hybrid

CAD 55,000 - 75,000

Full time

4 days ago

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Benefits offered by this job

Rewards & recognition programs

Team discounts on hotel stays

Employee dining discounts

Job summary

Northland Properties, operating Canada''s fastest-growing hospitality group, is seeking an Executive Housekeeper for its Sandman Hotel Group in Ontario. You will oversee the housekeeping department, lead a service-focused team, and ensure exceptional cleanliness of guest rooms and public areas across the hotel.

The role requires strong leadership, time management, and the ability to train and motivate staff in a fast-paced environment.

Qualifications

Excellent customer relations and guest service orientation.
Strong time-management skills and ability to multitask under pressure.
Adaptable to changing priorities and schedules.

Responsibilities

Responsible for day-to-day operation of the Housekeeping Department.
Supervise housekeeping staff to ensure high cleanliness standards.
Conduct guest room and public area inspections.
Monitor labour costs and department supplies.
Assist in training new team members.

Skills

Excellent customer relations

Time-management

Adaptable to change

Prioritization under pressure

Tools

MS Word

Excel

Internet

Job description

EMPLOYMENT TYPE: Full Time

VACANCY STATUS: We are actively hiring for this position.

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

The Executive Housekeeper will be responsible for ensuring the quality of cleaning and servicing for all guest rooms, and public rooms in the hotel. Their job duties are critical in the effective management of the hotel, as cleanliness is of the highest priority in the hospitality industry. Leadership, problem-solving, and decisiveness are critical for success in this role. This role will report directly to the General Manager.

JOB REQUIREMENTS:

Fast paced environment, work under pressure, tight deadlines, repetitive tasks, handling heavy loads, physically demanding, attention to detail, combination of standing, walking, standing for extended periods of time, bending, crouching, kneeling.
Superior time management and organizational skills
Strong interpersonal skills with an emphasis on leadership ability
Positive attitude, pleasant personality, and a strong ability to motivate, train, develop and guide a team
Knowledge of computers including MS Word, Excel and Internet
Knowledge of health and safety standards
Minimum 3 years housekeeping experience with a minimum of 2 years in a direct supervisory role in hotels
Knowledge of laundry operations

DUTIES:

Responsible for the day-to-day operation of the Housekeeping Department
Assist in recruiting and retaining a strong service oriented team
Supervise all housekeeping employees to ensure guests receive the highest standard of cleanliness and service
Conduct guest room and public area inspections
Monitor and manage labour efficiencies and all other departmental costs
Ordering of departmental supplies and conduct monthly linen inventories
Scheduling for Room Attendants, Public Area cleaners and Laundry staff
Maintain proper lost and found procedures.
Assist in training of new team members
Ensure Sandman Hotels, Inns & Suites policies and procedures are followed

APPLICABLE SKILLS:

Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS