Préposé aux Chambres

Sutton-Place-Hotels; Revelstoke; On-site; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Season pass

Health, dental, and vision benefits

RRSP matching

Career growth opportunities

Job summary

The Sutton Place Hotel at Revelstoke Mountain Resort is a luxury 4-star property dedicated to delivering an exceptional guest experience. The Room Attendant cleans, services, and maintains guest rooms, ensuring luxury standards and guest readiness.

No prior experience required; full training provided. The role offers flexible shifts including evenings, weekends and holidays, opportunities for growth, and benefits after probation.

Qualifications

• No prior experience required; full training provided.
• Ability to follow instructions and work independently.
• Flexible availability including evenings, weekends and holidays.
• Physically capable of lifting, carrying, pushing and pulling housekeeping equipment and supplies.

Responsibilities

• Guest Room Cleaning & Presentation: clean and service guest rooms according to Sutton standards, make beds and replenish linens, towels, and amenities.
• Dust, vacuum, sweep, mop, and sanitize guest rooms and bathrooms.
• Ensure rooms are clean, well-presented, and guest-ready within established timeframes.
• Conduct final inspections of assigned rooms and report deficiencies.
• Follow all housekeeping procedures, safety protocols and report maintenance issues promptly.

Skills

Attention to detail

Guest service

Communication

Teamwork

Time management

Job description

The Sutton Place Hotel at Revelstoke Mountain Resort is a luxury 4-star hotel, located directly opposite the gondola and activities that provide experiences of a lifetime for our guests.

The Sutton Place Hotel and Revelstoke Mountain Resort (RMR) are a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for endless outdoor adventure, big mountain riding and an authentic Canadian resort town. If you love to connect with people and have a passion for providing an exceptional hospitality experience, then we invite you to join our Sutton Place Family!

Position Summary

The Room Attendant is responsible for cleaning, servicing, and maintaining guest rooms and assigned areas to The Sutton Place Hotels for luxury standards. This role plays a key part in delivering an exceptional guest experience by ensuring rooms are clean, comfortable, and guest-ready. The successful candidate demonstrates attention to detail, strong work ethic, and a commitment to providing outstanding hospitality.

Key Responsibilities

• Guest Room Cleaning & Presentation
• Clean and service guest rooms according to Sutton standards.
• Make beds and replenish linens, towels, and guest amenities.
• Dust, vacuum, sweep, mop, and sanitize guest rooms and bathrooms.
• Ensure rooms are clean, well-presented, and guest-ready within established timeframes.
• Conduct final inspections of assigned rooms and report deficiencies.

Guest Service & Teamwork

• Respond professionally and courteously to guest requests.
• Support VIP arrivals and special room requests.
• Collaborate with Porters, Housepersons, Supervisors, and other departments to support room readiness and guest satisfaction.
• Attend training sessions and departmental meetings as required.

Quality, Safety & Operations

• Follow all housekeeping procedures, cleanliness standards, and safety protocols.
• Report maintenance issues, damages, and safety concerns promptly.
• Maintain and restock housekeeping carts, supplies, and storage areas.
• Accurately record room status updates and report lost and found items.
• Use cleaning products and equipment safely and responsibly.
• Complete additional duties and special projects assigned.

Qualifications

• Previous housekeeping or hospitality experience is an asset; however, no experience is required as full training will be provided.
• Ability to follow instructions and work independently.
• Strong communication and interpersonal skills.
• Professional appearance with a positive, guest-focused attitude.
• Reliable attendance and strong work ethic.
• Ability to adapt to changing priorities in a fast-paced environment.
• Flexible availability, including evenings, weekends, and holidays.
• Ability to lift, carry, push, and pull housekeeping equipment and supplies throughout the shift.
• Ability to work efficiently in a fast-paced environment while meeting productivity expectations.
• Ability to safely handle cleaning chemicals and equipment in accordance with WHMIS and company safety standards.

Skills & Competencies

• Guest-focused with a passion for hospitality.
• Strong attention to detail and commitment to quality.
• Excellent organization and time management skills.
• Ability to work efficiently and prioritize tasks.
• Dependable, accountable, and self-motivated.
• Strong teamwork and communication skills.
• Ability to remain productive in a fast-paced environment.
• Ability to build positive relationships with guests and create memorable experiences.

Benefits

• Complimentary Season Pass to Revelstoke Mountain Resort, providing access to world-class skiing and year-round mountain adventures.
• Comprehensive Health, Dental, and Vision benefits following eligibility.
• RRSP matching program after six months of employment.
• Opportunities for career growth and advancement within a dynamic and expanding hospitality organization.

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.