GUEST SERVICE SUPERVISOR

Crescent Hotels & Resorts; Rossland; On-site; CAD 27,000 - 39,000; Full time

Benefits offered by this job

Competitive wage

Benefits plan

RRSP matching

Flexible scheduling

Discounts on Crescent properties

Discounts at Marriott properties

Seasonal ski pass

Job summary

Crescent Hotels & Resorts at The Josie on RED Mountain is seeking a Guest Services Supervisor to lead a team delivering exceptional guest experiences and ski valet operations.

You will coach staff, handle guest requests, coordinate parking, and provide local information to ensure a seamless, memorable stay in a luxury resort setting.

Qualifications

• Excellent verbal and written communication
• Ability to manage multiple tasks in a fast-paced environment
• Strong guest service orientation and interpersonal skills

Responsibilities

• Greet and assist guests with a friendly attitude, setting a standard for service.
• Supervise and support the Guest Services team to ensure warm, professional service.
• Oversee ski valet services: receiving, organizing, storing, and retrieving ski equipment.
• Oversee parking and vehicle retrieval operations, ensuring efficiency and safety.
• Provide information about hotel amenities, services, and local attractions.
• Assist guests with luggage and special requests as required.
• Maintain a clean, organized, and safe guest service area.
• Communicate effectively with team members and other departments.
• Assist with training, coaching, and supporting team members.

Skills

Team leadership

Customer service

Communication

Time management

Guest service

Tools

PMS experience

Job description

Description

• Competitive wages – An hourly wage of $24
• An exceptional benefit plan for eligible associates & your family members
• RRSP matching program (for eligible associates)
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent-managed properties in North America for you & your family members
• Discounts with Marriott properties globally for you & your family members
• Eligible associates will receive a seasonal ski pass benefit
• The opportunity to work at a luxury ski-in/ski-out resort, experience an incredible winter season, and be part of the vibrant community at RED Mountain
• Seasonal position start date: November 15, 2026

Here Is What You Will Be Doing Each Day

As a Guest Services Supervisor, you will have the opportunity to lead a team dedicated to providing exceptional customer service and creating memorable guest experiences. Each day, you will oversee guest services and ski valet operations, support and coach team members, assist with guest requests and special needs, coordinate parking and vehicle retrieval, provide information about hotel amenities and local attractions, and ensure a seamless, efficient, and enjoyable experience for all guests.

Who We’re Looking For

You are outgoing, friendly, and passionate about providing exceptional guest experiences. You have excellent verbal and written communication skills, along with strong interpersonal and customer service abilities. You are highly organized and detail-oriented, with the ability to manage multiple tasks in a fast-paced environment. You are a team player who works well in a collaborative environment while also being comfortable working independently. Previous valet or customer service experience is considered an asset.

Essential Job Functions

• Greet and assist guests with a friendly and welcoming attitude, setting the standard for exceptional guest service.
• Supervise and support the Guest Services team, ensuring associates provide warm, professional, and efficient service.
• Oversee ski valet services, including receiving, organizing, storing, and retrieving guests’ ski equipment efficiently and safely.
• Oversee parking and vehicle retrieval operations, ensuring vehicles are handled efficiently and safely.
• Provide information about hotel amenities, services, and local attractions, ensuring guests receive accurate and helpful information.
• Assist guests with luggage, special requests, and other needs as required.
• Monitor daily operations and ensure a seamless and enjoyable experience for all guests.
• Maintain a clean, organized, and safe guest service and ski valet area.
• Communicate effectively with team members and other departments to ensure exceptional guest service and smooth daily operations.
• Assist with training, coaching, and supporting team members to maintain service standards and departmental procedures.
• Address guest concerns and operational issues promptly and professionally, escalating matters to management when required.

Job Requirements

• Computer literacy Hotel
• PMS experience an asset
• Service oriented with an eye to supporting your internal guests
• Ability to thrive in a fast-paced hotel environment
• Excellent verbal & written communication skills
• Willingness to learn, develop & grow
• Numerical acuity and high attention to detail
• Comprehensive understanding of financial data, reporting, & basic arithmetic functions
• Ability to stand for long periods of time (up to 8 hours per shift)
• Professional presentation
• Canadian Drivers Licence with a clean drivers abstract and reliable transportation
• Must be willing to work holidays and weekends
• Able to perform other duties as required
• Lift up to 50 lbs

At Crescent Hotels & Resorts, we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Join us at The Josie!