Guest Services Agent

The Crescent Hotels Group; Rossland; On-site; CAD 40,000 - 52,000; Part time

Benefits offered by this job

Competitive wages

Benefits plan

RRSP matching

Flexible scheduling

Discounts on Crescent properties

Discounts on Marriott properties

Seasonal ski pass

Job summary

The Crescent Hotels Group is seeking a Guest Services Agent to welcome guests at a luxury ski-in/ski-out resort. You will perform ski valet, assist with luggage, and provide local information to ensure memorable stays for every guest.

This seasonal position begins December 1, 2026. The role requires strong communication, teamwork, and a guest-centric approach in a fast-paced resort setting. On-site duties and weekend/holiday availability are expected.

Qualifications

• Experience in guest services or hospitality is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Highly organized and detail oriented.

Responsibilities

• Greet and assist guests with a friendly, welcoming attitude.
• Provide ski valet services and assist with luggage as needed.
• Park and retrieve vehicles safely and efficiently.
• Inform guests about hotel amenities and local attractions.
• Maintain a clean, organized guest service area.
• Collaborate with team members and other departments to ensure guest satisfaction.

Skills

Guest service

Communication skills

Customer focus

Team player

Organizational skills

Tools

PMS experience

Job description

Description

We are looking for our next great team member to join us on our Guest Services Team. We are committed to providing you with:

• Competitive wages - An hourly wage of $20
• An exceptional benefit plan for eligible associates & your family members
• RRSP matching program (for eligible associates)
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent-managed properties in North America for you & your family members
• Discounts with Marriott properties globally for you & your family members
• Eligible associates will receive a seasonal ski pass benefit
• The opportunity to work at a luxury ski-in/ski-out resort, experience an incredible winter season, and be part of the vibrant community at RED Mountain
• Seasonal position start date: December 1st, 2026

Here is what you will be doing each day:

As a Guest Services Agent, you will have the opportunity to make a positive impact on each guest's experience by providing exceptional customer service and creating memorable moments. Each day, you will greet and assist guests with a friendly and welcoming attitude, provide ski valet service, park and retrieve vehicles efficiently and safely, provide information about hotel amenities and local attractions, assist guests with luggage and other needs as required, and ensure a seamless and enjoyable experience for all guests.

Who We’re Looking For:

You are outgoing, friendly, and passionate about providing exceptional guest experiences. You have excellent verbal and written communication skills, along with strong interpersonal and customer service abilities. You're highly organized and detail-oriented, with the ability to manage multiple tasks in a fast-paced environment. You're a team player who works well in a collaborative environment while also feeling comfortable working independently. Previous valet or customer service experience is considered an asset.

Does this sound like you?

ESSENTIAL JOB FUNCTIONS:

• Greet and assist guests with a friendly and welcoming attitude.
• Provide ski valet services, including receiving, organizing, storing, and retrieving guests' ski equipment efficiently and safely.
• Park and retrieve vehicles efficiently and safely.
• Provide information about hotel amenities, services, and local attractions.
• Assist guests with luggage and other needs as required.
• Ensure a seamless and enjoyable experience for all guests.
• Maintain a clean, organized, and safe guest service and ski valet area.
• Communicate effectively with team members and other departments to ensure exceptional guest service.

JOB REQUIRMENTS:

• Computer literacy Hotel
• PMS experience an asset
• Service oriented with an eye to supporting your internal guests
• Ability to thrive in a fast-paced hotel environment
• Excellent verbal & written communication skills
• Willingness to learn, develop & grow
• Numerical acuity and high attention to detail
• Comprehensive understanding of financial data, reporting, & basic arithmetic functions
• Ability to stand for long periods of time (up to 8 hours per shift)
• Professional presentation
• Canadian Drivers Licence with a clean drivers abstract and reliable transportation
• Must be willing to work holidays and weekends
• Able to perform other duties as required
• Lift up to 50 lbs

At Crescent Hotels & Resorts, we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Join us at The Josie!

Source: Crescent Hotels & Resorts