Guest service representative | LMIA approved

Tobermory; Smooth Rock Falls; On-site; CAD 21,000 - 25,000; Full time

Job summary

Moose Motel, located at 226 ON-11 in Smooth Rock Falls, Ontario, is hiring a Guest Service Representative to join our team. You will register guests, assign rooms, handle group arrivals and departures, and answer inquiries about local attractions and hotel facilities.

The role requires strong interpersonal skills, reliability, and fluency in English. Duties include processing reservations, handling payments, assisting guests with special needs, and performing light housekeeping as needed;

Qualifications

• Fluent in English and able to communicate clearly.
• Experience in customer-facing roles preferred.
• Strong reliability and organizational skills.

Responsibilities

• Register guests and assign rooms.
• Process group arrivals and departures.
• Manage reservations and cancellations.
• Provide information on hotel facilities and local attractions.
• Handle wake-up calls and special guest requests.
• Perform light housekeeping and clerical tasks.
• Balance cash and process payments.

Skills

Interpersonal skills

Customer service

English fluency

Dependable

Education

High school diploma

Job description

Moose Motel based in 226 ON-11, Smooth Rock Falls, ON P0L 2B0 is inviting applications from suitable candidates for the position of Guest service representative who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The shift schedules have yet to be determined. The position of Guest service representative has been approved by the LMIA (Labour Market Impact Assessment).

Employer Name: Moose Motel
Position: Guest service representative
No. of vacancies: 1
Salary: $15.50 hourly for 37.3 hours per week
Employment type: Permanent employment, Full time
Location: 226 ON-11, Smooth Rock Falls, ON P0L 2B0

• The candidate will be responsible for registering guests and assigning rooms.
• The candidate will be expected to process group arrivals and departures.
• The candidate must accept, cancel, and change room reservations.
• The candidate must provide information on hotel facilities and services.
• The candidate will be expected to provide general information about local points of interest.
• The candidate will be expected to investigate and resolve complaints and claims.
• The candidate will be required to exchange foreign currency.
• The candidate will be responsible for processing guest departures, calculating charges, and receiving payments.
• The candidate must balance cash and complete balance sheets, cash reports, and related forms.
• The candidate will be expected to keep track of vacancies, reservations, and room assignments.
• The candidate must adhere to emergency and safety procedures.
• The candidate will be expected to perform clerical tasks (i.e. faxing, filing, photocopying).
• The candidate will be expected to answer the phone and relay calls and messages.
• The candidate must assist clients/guests with special needs.
• The candidate must be able to handle wake-up calls.
• The candidate must perform light housekeeping and cleaning duties.
• The candidate must provide excellent customer service.

Job Requirements

• The candidate should be fluent in English language.
• The candidate should have minimum qualification of Secondary (high) school graduation certificate.
• The ideal candidate will have at least 7 months to less than 1 year of experience in a related industry.
• The candidate should be client focused.
• The candidate should be dependable.
• The candidate should have effective interpersonal skills.
• The candidate should be organised and flexible in nature.
• The candidate should have good judgemental skills.
• The candidate should be reliable.

Work setting

• The candidate will be required to work in a hotel, motel, or resort.

Security and safety

• The candidate must be bondable.

Work conditions and physical capabilities

• The candidate should have an eye for details.
• The candidate must be willing to work in a standing position for extended periods of time.