Executive Housekeeping Manager

Sandman Hotel Group; Williams Lake; Hybrid; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Career development

Hotel discounts

Training & internal promotion

Job summary

Sandman Hotel Group in Canada is seeking an Executive Housekeeper to ensure the highest standards of cleanliness for guest rooms and public areas. You will lead a service-oriented team, supervise daily operations, and report to the General Manager to drive guest satisfaction.

With a minimum of 3 years in housekeeping and at least 2 in a supervisory hotel role, you should know laundry operations and health and safety standards.

Qualifications

• Minimum 3 years housekeeping experience with a minimum of 2 years in a direct supervisory role in hotels.
• Knowledge of laundry operations.
• Knowledge of health and safety standards.
• Superior time management and organizational skills.
• Strong interpersonal skills with an emphasis on leadership ability.

Responsibilities

• Responsible for the day-to-day operation of the Housekeeping Department.
• Assist in recruiting and retaining a strong service oriented team.
• Supervise all housekeeping employees to ensure guests receive the highest standard of cleanliness and service.
• Conduct guest room and public area inspections.
• Monitor and manage labour efficiencies and all other departmental costs.
• Scheduling for Room Attendants, Public Area cleaners and Laundry staff.
• Maintain proper lost and found procedures.
• Assist in training of new team members.
• Ensure Sandman Hotels, Inns & Suites policies and procedures are followed.

Skills

Leadership

Time management

Interpersonal skills

Motivate/train/develop team

Health and safety standards

Laundry operations

Hotel housekeeping experience

Supervisory experience

Tools

MS Word

Excel

Internet

Job description

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

The Executive Housekeeper will be responsible for ensuring the quality of cleaning and servicing for all guest rooms, and public rooms in the hotel. Their job duties are critical in the effective management of the hotel, as cleanliness is of the highest priority in the hospitality industry. Leadership, problem-solving, and decisiveness are critical for success in this role. This role will report directly to the General Manager.

JOB REQUIREMENTS:

• Fast paced environment, work under pressure, tight deadlines, repetitive tasks, handling heavy loads, physically demanding, attention to detail, combination of standing, walking, standing for extended periods of time, bending, crouching, kneeling.
• Superior time management and organizational skills
• Strong interpersonal skills with an emphasis on leadership ability
• Positive attitude, pleasant personality, and a strong ability to motivate, train, develop and guide a team
• Knowledge of computers including MS Word, Excel and Internet
• Knowledge of health and safety standards
• Minimum 3 years housekeeping experience with a minimum of 2 years in a direct supervisory role in hotels
• Knowledge of laundry operations

DUTIES:

• Responsible for the day-to-day operation of the Housekeeping Department
• Assist in recruiting and retaining a strong service oriented team
• Supervise all housekeeping employees to ensure guests receive the highest standard of cleanliness and service
• Conduct guest room and public area inspections
• Monitor and manage labour efficiencies and all other departmental costs
• Ordering of departmental supplies and conduct monthly linen inventories
• Scheduling for Room Attendants, Public Area cleaners and Laundry staff
• Maintain proper lost and found procedures.
• Assist in training of new team members
• Ensure Sandman Hotels, Inns & Suites policies and procedures are followed

APPLICABLE SKILLS:

• Excellent customer relations.
• Must have time-management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

• Rewards, Recognition, Team Events & Milestone Awards
• Team Member and Friends & Family Hotel Discounts
• Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
• Discounts at Grouse Mountain & Revelstoke Mountain Resort
• Career Development, Training & Internal Promotion Opportunities
• Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
• Employee Referral Bonus Program
• RRSP Matching Program
• Extended Health, Dental, Vision & Life Insurance
• Complimentary Hotel Stays
• Tuition Credit Program
• Supportive, Inclusive Workplace Culture

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.