Hotel General Manager - Drive Guest Experience & Growth

Northland Properties; Calgary; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Rewards program

Employee hotel discounts

Career development opportunities

Job summary

Sandman Hotel Group is seeking dynamic, outgoing General Managers to lead hotel operations across Canada. The role focuses on budgeting, standards of service, supplier relations and staff leadership to ensure exceptional guest experiences.

Requirements include a hands-on management style, strong leadership, and knowledge of Excel and hotel management systems. Growth opportunities exist across new locations in the portfolio.

Qualifications

• Minimum 2 years Hotel General Manager experience, or 3-4 years of Sales or Rooms Division Manager experience.
• Hands-on management style with strong leadership.
• Computer literate with MS Office and hotel PMS systems.
• Excellent organizational and communication skills.
• Ability to develop and motivate staff to achieve goals.

Responsibilities

• Assume overall responsibility for hotel operations.
• Establish financial and service standards for the hotel.
• Direct the focus of the Sales Department.
• Contribute to the development of vision and strategy for cross-departmental cooperation.
• Monitor performance, implement cost-saving measures as needed.
• Provide leadership and guidance to staff and oversee performance reviews.
• Prepare budgets and monitor expenses.
• Address customer questions and resolve complaints; ensure guest satisfaction.
• Inspect property for compliance with safety and licensing laws.

Skills

Accountability

Adaptability

Communication

Critical Thinking

Decision Making

Leadership

Negotiation

Planning and Organizing

Problem Solving

Resource and Fiscal Management

Service Orientation

Teamwork

Education

Diploma or Degree in Hotel/Restaurant Management would be an asset

Job description

Sandman Hotel Group is seeking dynamic, outgoing General Managers to lead hotel operations across Canada. The role focuses on budgeting, standards of service, supplier relations and staff leadership to ensure exceptional guest experiences.

Requirements include a hands-on management style, strong leadership, and knowledge of Excel and hotel management systems. Growth opportunities exist across new locations in the portfolio.