Guest Service Coordinator (Seasonal)

Brobston Group; Toronto; On-site; CAD 22,000 - 30,000; Part time

Job summary

Brobston Group is seeking a Guest Service Coordinator for the Toronto area to support store operations and deliver an exemplary customer experience. This seasonal, on-site role assists with shipping/receiving, stockroom tasks, cash office processes, and general administrative duties.

The role requires at least 2 years in retail operations support or customer service, strong Microsoft Office skills (Word/Excel/Outlook/PowerPoint), and excellent time management and communication abilities.

Qualifications

• At least 2 years of retail operations experience in a support, customer service, or sales capacity.
• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint; ability to learn new systems.
• Strong time management, communication, interpersonal, and collaboration skills.
• Able to stand, walk during shifts and lift approximately 20 pounds.

Responsibilities

• Maintain office, facilities, and associate grooming supplies, and support invoice processing with Accounts Payable.
• Support shrink reduction, inventory preparation, merchandise processing, and store process improvements.
• Coordinate accessory repairs, engraving, and embossing services with external vendors.
• Execute cash office procedures and process shipping, transfer, inventory, and other operational documents accurately.

Skills

Retail operations

Customer service

Time management

Communication

Interpersonal skills

Team collaboration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Summary

The Guest Service Coordinator supports store operations to help deliver an exemplary customer experience. This seasonal role assists with shipping and receiving, stockroom operations, cash office processes, and administrative tasks.

Responsibilities

• Maintain office, facilities, and associate grooming supplies, and support invoice processing with Accounts Payable.
• Support shrink reduction, inventory preparation, merchandise processing, and store process improvements.
• Coordinate accessory repairs, engraving, and embossing services with external vendors.
• Execute cash office procedures and process shipping, transfer, inventory, and other operational documents accurately.

Requirements

• At least 2 years of retail operations experience in a support, customer service, or sales capacity.
• Working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint, with the ability to learn new systems.
• Strong time management, communication, interpersonal, and collaboration skills.
• Ability to stand and walk during shifts and lift approximately 20 pounds.