Guest Service Agent

Drake Art; Ontario; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in Canadian hospitality is seeking a passionate Guest Service Agent to join their dynamic team. This role offers a unique opportunity to work in a collaborative environment focused on providing exceptional service. As a Guest Service Agent, you'll be the face of the hotel, responsible for welcoming guests and ensuring their experience is memorable. With a commitment to inclusivity and personal growth, this position is perfect for someone eager to advance their career in hospitality while contributing to a vibrant community. If you thrive in a fast-paced environment and have a genuine love for hospitality, this is the perfect opportunity for you.

Benefits

Competitive Compensation

Bonus Package

Training Programs

Unique Perks

Qualifications

• Previous experience as a Guest Service Agent is essential.
• Exceptional written and verbal communication skills required.

Responsibilities

• Greet guests with enthusiasm and provide information about services.
• Ensure compliance with room reservation protocols and guest satisfaction.
• Maintain high standards of cleanliness in the hotel lobby.

Skills

Customer Service

Communication Skills

Hospitality Knowledge

Education

Formal Education in Hospitality

Real World Experience

Job description

Celebrating its 21st anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. We’re more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; one that is genuine, personal, memorable and embraces the energy of discovery. We value honesty and spontaneity because that's the stuff of real connection and believe that hospitality is an act of care. The Drake Hotel (Toronto), Drake Devonshire Inn (Wellington, Prince Edward County), and Drake Motor Inn (Wellington, Prince Edward County) are each reflective of their respective neighbourhoods as inclusive hubs for unique and diverse experiences through art, culture and hospitality with great seasonal menus, a robust cocktail list, carefully curated curiosities, and genuine hospitality excellence for all.

Working with The Drake means that you will have the opportunity to work alongside like-minded individuals in an inclusive, entrepreneurial, and team-oriented environment. As someone who is curious, collaborative and a continuous learner, you’ll have limitless opportunities to make an impact and to be recognized for it. The Drake Devonshire is currently seeking a Guest Service Agent to join our dynamic Hotel Team. This is a dream position for an energetic + passionate individual seeking to build their hotel + hospitality career as part of a small team with a focus on providing world-class service to our guests.

Responsibilities

• Greeting all guests with enthusiasm, prepared to provide information regarding all aspects of what The Drake has to offer
• Ensures all aspects of room reservation protocol are followed, including bookings, confirmations + cancellation policies
• Follows Drake check in and out procedures, ensuring mandatory details are covered while building genuine rapport + relationships with guests
• Responds to all guest requests in a timely manner with follow-up communication to ensure 100% guest satisfaction
• Responsible for monitoring hotel lobby cleanliness and to participate in maintaining high standards of cleanliness at all times
• Has the highest level comprehension of all Drake products + offerings
• Available to work weekends

Minimum Requirements

• Previous experience as a Guest Service Agent
• A genuine love of hospitality + a warm engaging spirit
• A combination of formal education + some real world experience
• Exceptional written + verbal communication skills

We pride ourselves in providing strong leadership and development opportunities for passionate hospitality professionals who are looking to build rewarding, long-term careers. Drake offers a competitive compensation, bonus, and benefits package, training programs and other unique perks, as part of joining our team.

The Drake is an equal opportunity employer. We are committed to fostering a positive, supportive, and creative environment at Drake Hotel Properties that promotes equity, inclusiveness and diversity. We welcome job applications from candidates of all backgrounds including, but not limited to, BIPOC (Black, Indigenous, People of Colour); refugees, newcomers, and immigrant persons; two-spirit, LGBT2Q+ and gender non-binary persons, and persons with disabilities. Please advise us of any accommodations needed to ensure you can access and complete the submissions process.