Guest Service Agent

HHM Hospitality; Bowmanville; On-site; CAD 30,000 - 40,000; Full time

Job summary

Ein etabliertes Hotel sucht einen engagierten Guest Service Agent, der Gäste freundlich begrüßt und betreut. In dieser Rolle sind Sie für die Registrierung, das Einrichten von Zahlungen und die Bearbeitung von Reservierungen verantwortlich. Sie tragen zur Zufriedenheit der Gäste bei, indem Sie deren Anliegen schnell und effizient lösen. Das Hotel bietet ein dynamisches Arbeitsumfeld mit Möglichkeiten zur beruflichen Weiterentwicklung. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Wettbewerbsfähige Gehälter

Medizinische, zahnärztliche und augenärztliche Versicherung

Bezahlte Freizeit

401k Unternehmensbeitrag

Tägliche Bezahlung

Kostenlose Grundlebensversicherung

Zugang zu TELUS Health

Reisevergünstigungen

Transportunterstützung

Mitarbeiterhilfe- und Wellness-Programm

Qualifications

• Vorherige Erfahrung im Kundenservice oder gleichwertige Schulung erforderlich.
• Kenntnisse in PMS-Systemen sind von Vorteil.

Responsibilities

• Begrüßen und registrieren Sie die Gäste freundlich und hilfsbereit.
• Bearbeiten Sie Zahlungen und Beschwerden der Gäste zeitnah.

Skills

Kundenservice

Zahlungsabwicklung

PMS-Systeme

Education

High School Diplom oder gleichwertig

Tools

PMS-Systeme

Job description

Overview

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skill

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.