Guest Service Agent

Accor Apartments & Realty; Cambridge; On-site; CAD 35,000 - 55,000; Full time

Job summary

An innovative hotel is seeking a Guest Service Agent to deliver exceptional hospitality and create memorable experiences for guests. In this pivotal role, you will welcome guests, assist with their needs, and promote hotel amenities. If you have a passion for customer service and thrive in a dynamic environment, this is the perfect opportunity for you. Join a forward-thinking company that values your growth and offers limitless career opportunities across the globe.

Benefits

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless Loyalty Program

Career Development Training

Global Networking Opportunities

Worldwide Career Opportunities

Qualifications

• Experience in hotel front desk operations is a valuable asset.
• Ability to multi-task and thrive under pressure.

Responsibilities

• Ensure every guest feels like a VIP from check-in to check-out.
• Communicate effectively with guests and colleagues.
• Handle reservations and manage guest accounts accurately.

Skills

Customer Service

Communication

Organizational Skills

Team Collaboration

Multi-tasking

Job description

Thursday, 1 May 2025

Innovative and stylish Mantra Melbourne Epping, located just north of the CBD, represents a new standard in hotel accommodation. Featuring a collection of contemporary hotel rooms, one and two bedroom apartments, state of the art conference facilities for up to 500 delegates and the signature Trader Café and Republic Tavern Brewpub featuring Australian cuisine available throughout the day. In your down time, take a short train ride to Melbourne's CBD to indulge in the bustling entertainment, world famous coffee and dynamic art scene culture.

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required
• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.