Guest Service Agent

Germain Hôtels; Ottawa; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Service Agent who embodies curiosity and attentiveness. This role involves acting as an ambassador for guests, ensuring a memorable stay through personalized service. You'll handle check-ins, respond to requests, and resolve issues with professionalism. Join a company that values creativity and offers special travel rates, along with access to a state-of-the-art gym. If you're passionate about customer service and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Special travel rates

Creative work environment

Access to gym

Qualifications

• Excellent oral and written communication skills.
• Natural customer service orientation with a positive attitude.

Responsibilities

• Check-in and check-out, ensuring smooth internal activities.
• Respond to guest requests courteously and efficiently.

Skills

Customer Service

Communication Skills

Problem Solving

Listening Skills

Education

Diploma in Hospitality

Tools

OPERA PMS

Job description

We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.

WHAT YOU'LL DO

• Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
• Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
• Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
• Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

WHAT YOU'LL BRING

• Diploma in Hospitality, an asset
• Excellent oral and written communication skills
• Natural customer service orientation with a positive attitude
• Ability to handle difficult situations with professionalism and calm
• Strong listening skills to understand guest needs and preferences
• Good computer skills and experience with OPERA PMS, an asset

WHAT WE OFFER

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

Apply - we look forward to hearing from you!