Guest Service Agent | Days Inn & Suites Thunder Bay

Silver Hotel Group; Northwestern Ontario; On-site; CAD 30,000 - 40,000; Part time

Job summary

An established industry player in the hospitality sector is seeking a part-time Guest Services Agent. This role is vital in creating a positive first and last impression for guests, ensuring exceptional service throughout their stay. You'll thrive in a dynamic environment, working alongside passionate team members, and engaging with diverse guests from around the world. The company fosters a culture of respect and appreciation, offering various perks such as education reimbursement and wellness credits. If you have a knack for customer service and a friendly disposition, this is the perfect opportunity to join a fun and rewarding workplace.

Benefits

Education Reimbursement

Annual Wellness Credit

Team Member Referral Program

Leadership Development

Team Building Events

Culture of Recognition Program

Hotel Stay Discounts

Qualifications

• Experience in customer service, preferably in a hotel front desk.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Maintain a friendly demeanor with guests and team members.
• Handle guest check-ins and check-outs efficiently.
• Resolve customer complaints and assist with inquiries.

Skills

Customer Service Experience

Excellent Communication Skills

Problem-Solving Skills

Proficiency in Word and Excel

Education

High School Diploma

Tools

Maestro

Opera

Job description

Guest Services Agent

We are currently looking for a part-time Guest Services Agent! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as exceptional service.

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Be part of Silver Hotel Group, a reputable brand committed to a culture of respect, appreciation, and fun!
• Experience a fast-paced environment in an exciting industry, where you meet people from all over the world.
• Education Reimbursement for you and your children
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities

Reporting to the Guest Services Manager, the Guest Service Agent will:

1. Maintain a warm and friendly demeanor at all times with guests and team members
2. Comply with all company and brand standards
3. Interact with guests during check-in and check-out
4. Create and cancel reservations, handle check-ins and check-outs
5. Greet incoming and outgoing calls professionally and promptly
6. Review logbook and emails daily, complete all tasks on the checklist
7. Maintain proper operation of front desk telephones and be familiar with daily sell rates
8. Balance and prepare shift paperwork according to hotel standards
9. Coordinate with all hotel departments
10. Handle guest registration, room assignments, and special requests
11. Process check-ins and check-outs following hotel policies
12. Resolve customer complaints and assist with inquiries about hotel services and local attractions
13. Perform other duties as assigned by supervisor or manager

What We Are Looking For...

• Customer service experience, preferably at a hotel front desk
• Excellent written and verbal communication skills
• Proficiency in Word and Excel; Maestro or Opera experience is an asset
• Results-oriented, flexible, and capable of working in a busy environment
• Self-motivated with problem-solving skills and ability to complete projects independently
• Friendly, energetic, enthusiastic, professional appearance
• Availability to work days, evenings, weekends, and holidays
• Legally authorized to work in Canada

About Days Inn & Suites Thunder Bay

Our hotel offers 92 guestrooms, a fitness room, saltwater pool, hot tub, and meeting room, located near key local attractions and amenities. We are part of Wyndham Worldwide Hotels, with access to over 9,000 hotels globally.

About Us

Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company, with a diverse portfolio across Canada and the U.S. We value passion, creativity, and fun, and are dedicated to delivering exceptional experiences founded on our core values.

Help us build something exceptional!

The Silver Hotel Group is committed to accessibility and equal opportunity employment, providing accommodations upon request during the recruitment process. For assistance, contact Human Resources at 905-362-9480.