Guest Service Agent

The Postmark Hotel; Newmarket; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Incentive program

Benefits

Job summary

Archive Hospitality Group's The Postmark Hotel in Newmarket, Ontario is seeking a Guest Service Agent – Welcome Agent / Front Desk Agent. This role greets guests, manages check-ins/outs, assists with luggage, and guides guests to local attractions while upholding brand standards.

The successful candidate will have 1–2 years of customer service experience and familiarity with Maestro and Outlook to support smooth operations and guest satisfaction.

Qualifications

• Excellent customer service and computer skills.
• A flexible schedule and must be able to work Saturdays, Sundays and Holidays.
• A detail-oriented nature and are able to work alone.
• 1-2 years of customer service experience.
• Experience with Maestro, and Outlook preferred.

Responsibilities

• Carrying luggage to and from rooms and storing it securely.
• Assisting with guest luggage during peak times.
• Engaging guests in casual conversation, offering concierge-style assistance such as recommending local attractions or popular restaurants.
• Welcome and register guests expeditiously provide information to guests as needed.
• Be the face of the hotel on arrival and offer a fond farewell on departure.
• Provide excellent guest services assisting guests with their needs or resolving issues.
• Comply with all Archive standards, policies and procedures at all times.
• Other tasks and responsibilities as assigned by management.

Skills

Customer service

Computer skills

Flexible schedule

Stand/walk shift

Great communication

Tools

Maestro

Outlook

Job description

A collection of heritage-driven, neighbourhood-centric hotels.

Archive Hospitality Group began with a mission: Revitalize architectural landmarks as vibrant places that anchor and contribute to the community. We reimagine historic buildings deeply rooted in their location and welcome travelers and locals alike to share memorable experiences. From the people and places we encounter to the connections we make; we aim to create space for all. We strive to bring the same level of quality, commitment, and dedication we give to our properties to the Archive Team.

Position: Guest Service Agent – Welcome Agent / Front Desk Agent

The Role at a Glance:

This position plays a key role within our hotels. The welcome agent acts as the first of contact, ensuring a warm, professional greeting, a smooth check-in/out process and escorting to rooms. Must be able to work independently and have strong problem resolution skills. This position reports to the Front Desk Manager.

Your Day To Day Duties:

• Carrying luggage to and from rooms and storing it securely
• Assisting with guest luggage during peak times
• Engaging guests in casual conversation, offering concierge‑style assistance such as recommending local attractions or popular restaurants.
• Welcome and register guests expeditiously provide information to guests as needed.
• Be the face of the hotel on arrival and offer a fond farewell on departure.
• Provide excellent guest services assisting guests with their needs or resolving issues.
• Comply with all Archive standards, policies and procedures at all times.
• Other tasks and responsibilities as assigned by management.

You have:

• Excellent customer service and computer skills.
• A flexible scheduleand must be able to work Saturdays, Sundays and Holidays.
• A detail-oriented nature and are able to work alone.
• 1-2 years of customer service experience.
• Experience with Maestro, and Outlook preferred.

Special Requirements:

• Ability to stand/walk during the entire shift
• Ability to lift up to 25lbs.

Room to Grow:

We are expanding to new locations and the right candidate could see opportunities to not only grow within the business, but work in new and exciting places. We have a wide array of roles, and always prefer to recruit from within, putting team members in the best position to advance their careers

What We Offer:

A fun and fast-paced environment; casual and flexible work environment. We are committed to delivering exceptional service and making every guest experience a memorable one. Competitive salary, incentive & benefits.

Inclusivity:

Our team fosters a culture of inclusion and belonging for both team members and guests. We celebrate diversity, collaboration and uniqueness.

OUR PROPERTIES:

About The Broadview Hotel:

Featured in Michelins’ Toronto Hotel Guide, The Broadview Hotel is an iconic gateway to the city’s most captivating neighbourhood. It is a historic east-end neighbourhood landmark with a wonderfully colourful past. Originally built in 1891, it has now been meticulously restored and reimagined as a 58-room boutique hotel and charismatic gathering spot.

About Gladstone House:

Since 1889, Gladstone Hotel has been a pillar of the West Queen West community offering a space that promotes creativity and collaboration while fostering inclusivity. Over the past several years, the Gladstone Hotel has evolved in many ways but has continued to be recognized and valued as a very social and interactive gathering place, most recently being featured in Michelins’ Toronto Hotel Guide

About Postmark Hotel:

Archive's newest addition to our hotel collection is The Postmark Hotel. Dating back to 1914, the Postmark has always been a place for connection. Once a historical post office and community hub on Newmarket’s charming Main Street and now the highly anticipated Postmark Hotel, we operate with an emphasis on community, art, and gathering. Our thoughtfully designed space has room for you to meet, dine and drink, as well as space to host your most important get-togethers, from group dinners to business meetings and retreats.