Guest-Focused Casino Security Officer

Great Canadian Entertainment; Elora; On-site; CAD 36,000 - 54,000; Full time

Job summary

Great Canadian Entertainment is seeking a Security Officer to protect assets and provide a welcoming experience in our casino. The role includes access control, escorting visitors,Lost & Found duties, and maintaining daily logs.

Requirements include a high school diploma, 2+ years in customer service, First Aid/CPR, a valid driver's license, and the ability to obtain a Gaming License. Strong problem solving and the ability to work independently are essential.

Qualifications

• High School diploma or equivalent required; post-secondary education an asset.
• Two (2) years of experience working with the public in a service role or in the service industry.
• Excellent problem solving and conflict resolution capabilities.
• Previous security experience or training is an asset.
• Must have a valid class driver's license.
• Current First Aid/CPR certification.
• Ability to obtain a Gaming License.
• Keen sense of observation and judgement under pressure.
• Willingness to learn and develop new skills.
• Proficiency with MS Office and data organization.

Responsibilities

• Monitor, document and report violations, unsafe conditions, hazards, and suspicious activities; prepare statements.
• Enforce restricted access by unauthorized persons.
• Observe transactions, slot drops, chip fills, and Lost & Found transfers.
• Perform ID checks on guests under 30.
• Refer disputes to Supervisor, Security.
• Conduct regular interior/exterior patrols.
• Escort guests and team members; manage crowd control.
• Attend to first aid incidents.
• Assist with Self-Exclusion program enrollment.
• Ensure compliance with licensing, health & safety, and regulations.
• Perform other duties as assigned.

Skills

Problem solving

Conflict resolution

Customer service

Security awareness

First Aid/CPR

Smart Serve License

Driver's license

MS Office

Data organization

Multi-tasking

Independent work

Privacy legislation

Education

High school diploma

Post-secondary education asset

Tools

MS Office

Job description

Great Canadian Entertainment is seeking a Security Officer to protect assets and provide a welcoming experience in our casino. The role includes access control, escorting visitors,Lost & Found duties, and maintaining daily logs.

Requirements include a high school diploma, 2+ years in customer service, First Aid/CPR, a valid driver's license, and the ability to obtain a Gaming License. Strong problem solving and the ability to work independently are essential.