Guest-First Store Leader – Luxury Beauty & Team Growth

L'Occitane En Provence; Kelowna; On-site; CAD 62,000 - 71,000; Full time

Job summary

L'Occitane En Provence in Orchard Park, Kelowna is seeking a Store Manager who will host guests, lead a vibrant team, and craft an immersive sensory experience through exceptional hospitality.

You will focus on guest satisfaction, coach and mentor teammates, and drive sales in a beauty-forward environment. The role values leadership, entrepreneurship, and a customer-first mindset, with a pay range of approximately $61,685 to $70,938 CAD per year.

Qualifications

• Previous supervisor experience in retail or hospitality management.
• Strong leadership and communication skills.
• Entrepreneurial attitude with background in a sales-driven environment.
• Mindset focused on customer satisfaction (internal and external customers).
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous.
• Basic technology skills.

Responsibilities

• Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: Create personalized experiences for guests and proactively address all their needs.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
• Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise.
• Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.
• Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.

Skills

Leadership

Communication

Entrepreneurial attitude

Customer satisfaction mindset

Skincare knowledge

Clienteling

Technology skills

Job description

L'Occitane En Provence in Orchard Park, Kelowna is seeking a Store Manager who will host guests, lead a vibrant team, and craft an immersive sensory experience through exceptional hospitality.

You will focus on guest satisfaction, coach and mentor teammates, and drive sales in a beauty-forward environment. The role values leadership, entrepreneurship, and a customer-first mindset, with a pay range of approximately $61,685 to $70,938 CAD per year.