Sensory Beauty Host - Guest Experience Lead

L'Occitane En Provence; Oakville; On-site; CAD 28,000 - 38,000; Full time

Job summary

L'Occitane Oakville is seeking a Beauty Host to greet guests and create a sensorial, welcoming shopping journey within our iconic yellow doors. You will engage customers and adapt to their needs in a tranquil, premium environment.

Join a team that values guest satisfaction, collaboration, and a warm, inclusive culture while supporting store operations and delivering exceptional skincare experiences.

Qualifications

• Strong communication skills and creative problem-solving ability.
• Entrepreneurial attitude with a background in a sales-driven environment.
• Mindset focused on customer satisfaction (internal and external customers).
• Interest in skincare, body care and fragrance is beneficial.
• Adaptability and flexibility are recommended.
• Basic Technology Skills.

Responsibilities

• Be the Host: greet every guest as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: Anticipate the needs of your guests and strive to exceed their expectations.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
• Let Success Drive You: Support & assist with all store operations, policies, and procedures, you are encouraged to take the initiative by solving problems and putting the customers’ needs first.
• Foster a Team Culture: Offer direction, mentorship, and encouragement to your colleagues cultivating a team culture that is both positive and inclusive.
• Communicate with Care: Collaborate and be varied with communication styles as well as individual personalities within the team.

Skills

Communication

Problem solving

Entrepreneurial

Customer focus

Skincare interest

Adaptability

Tech basics

Job description

L'Occitane Oakville is seeking a Beauty Host to greet guests and create a sensorial, welcoming shopping journey within our iconic yellow doors. You will engage customers and adapt to their needs in a tranquil, premium environment.

Join a team that values guest satisfaction, collaboration, and a warm, inclusive culture while supporting store operations and delivering exceptional skincare experiences.