Guest-First Shift Supervisor | Fast-Food Leadership

A&W Canada; Canada; On-site; CAD 32,000 - 46,000; Full time

Job summary

A Shift Supervisor at A&W Canada leads a fast-paced team to deliver outstanding guest experiences across every shift. You coordinate staff, ensure food is prepared to standard recipes, and drive service quality while meeting restaurant operating standards and financial goals.

You thrive in a dynamic, team-based environment, mentor staff, handle guests with care, communicate clearly, and adapt quickly to new procedures and initiatives.

Qualifications

• Experience leading a team in a fast-service restaurant.
• Proven ability to mentor staff to meet standard recipes.
• Strong communication and guest service skills.
• Ability to manage multiple tasks in a busy shift.
• Basic math and cash handling knowledge.

Responsibilities

• Coordinate team to exceed guest expectations on every visit.
• Ensure operations align with brand standards and financial targets.
• Lead, train, and support staff during shifts.
• Address guest concerns promptly and professionally.

Skills

Guest service

Leadership

Communication

Teamwork

Multi-tasking

Math skills

Job description

A Shift Supervisor at A&W Canada leads a fast-paced team to deliver outstanding guest experiences across every shift. You coordinate staff, ensure food is prepared to standard recipes, and drive service quality while meeting restaurant operating standards and financial goals.

You thrive in a dynamic, team-based environment, mentor staff, handle guests with care, communicate clearly, and adapt quickly to new procedures and initiatives.