Shift Supervisor: Lead Guest Experience & Team

Ontario Trillium Foundation; Saint-Apollinaire; On-site; CAD 19,000 - 25,000; Full time

Job summary

A&W is hiring a Shift Supervisor to lead the team in delivering exceptional guest experiences and to ensure that service, food quality, and safety standards are met during each shift.

You will mentor staff, coordinate tasks, and help the restaurant achieve its operating standards and financial results. This role requires adaptability, strong teamwork, and a customer-first mindset in a busy environment.

Qualifications

• Ability to lead and direct a team to deliver guest service.
• Capability to learn quickly and adapt to standard recipes or custom orders.
• Strong teamwork and communication to coordinate shifts.
• Excellent interpersonal and customer-facing skills.

Responsibilities

• Coordinate team to ensure excellent guest experience.
• Mentor staff and ensure proper food preparation to standards.
• Maintain a safe and fast-paced working environment.
• Support in achieving restaurant operating standards and financial results on shift.

Skills

Leadership experience

Directing others

Learn quickly

Team player

Multi-tasking

Math skills

Retail knowledge

Interpersonal skills

Job description

A&W is hiring a Shift Supervisor to lead the team in delivering exceptional guest experiences and to ensure that service, food quality, and safety standards are met during each shift.

You will mentor staff, coordinate tasks, and help the restaurant achieve its operating standards and financial results. This role requires adaptability, strong teamwork, and a customer-first mindset in a busy environment.