Shift Supervisor1

Workstream; Rural Municipality of Headingley; On-site; CAD 32,000 - 42,000; Full time

Job summary

A&W Canada in Headingley, Manitoba is seeking a Shift Supervisor to coordinate a fast-paced team and deliver outstanding guest experiences on every visit. You will lead, mentor and empower staff to serve to standard recipes, adapt to change, and uphold safety and cleanliness while driving financial performance on your shift.

This role requires initiative, reliability, and strong communication to maintain teamwork in a busy environment.

Qualifications

• Proven exceptional guest service and ability to rally a team to deliver it.
• Strong mentorship skills and ability to coach staff to standard recipes.
• Ability to adapt to change and implement new initiatives.
• Proven leadership and decision-making under pressure.
• Excellent communication and teamwork abilities.

Responsibilities

• Coordinate team to exceed guest expectations on every visit.
• Lead and mentor staff to deliver service to standard recipes.
• Ensure restaurant operates to A&W standards and achieves shift financial goals.

Skills

Excellent guest service

Leadership experience

Ability to multi-task

Effective communication skills

Ability to learn quickly

Ability to work as part of a team

Basic mathematical skills

Knowledge of the retail environment

Strong interpersonal skills

Competence in all restaurant positions

Job description

The Shift Supervisor is responsible for ensuring an excellent experience for their guests by coordinating the team to exceed expectations on every visit. The Shift Supervisor leads their team in caring for guests first before anything else, delighting them with friendly and caring service that creates loyalty to their restaurant. The Shift Supervisor also ensures the team contributes to achieving A&W operating standards for the restaurant, and achieving financial results on their shift.

You will excel and find happiness in this job if you:

• Have proven exceptional guest service skills – you know what it takes to rally a team to deliver this to every guest on every visit;
• Enjoy mentoring people – you’re a natural at supporting staff in their learning, including how to prepare perfect food to standard recipes or customized for guests;
• Embrace change - and get excited to rally the team to implement new innovation from A&W;
• Have a knack for dealing well with a variety of people;
• Have initiative, good judgement, and decision making – you’re also responsible, reliable, and honest.
• Love working in a team – and together as partners to get the job done in a dynamic fast food environment.

Abilities:

• Excellent guest service
• Competence in all restaurant positions
• Leadership experience, including the ability to direct the work of others
• Ability to learn quickly
• Ability to work as part of a team
• Effective communication skills
• Ability to multi-task
• Basic mathematical skills
• Knowledge of the retail environment
• Strong interpersonal skills

Working Conditions:

• Working in a fast-paced environment
• Working in a diverse environment with many different personalities and attitudes
• Working together as partners, as a cohesive unit with co-workers
• Working with hot products and equipment
• Working with cleaning materials and chemicals
• Working in a noisy environment
• Working with sharp objects (knives, slicers, etc.)
• Use of portable or step ladder may be required

Physical Requirements:

• This position requires the employee to stand for an extended period of time (up to 8 hours)
• Occasionally must lift heavy boxes when dealing with product inventory (max 50 lbs.)
• Engaging in repetitive tasks such as preparing/assembling orders and products and regular cleaning of restaurant facility
• Must always be mentally alert to ensure the safety of yourself, co-workers, and guests at all times
• Maintaining good personal hygiene and appropriate uniform
• Having the capacity to handle stressful situations

Why work at A&W?

• We pride ourselves on our food. We’re on a journey to source simple, great-tasting ingredients, farmed with care.
• Good food makes good food, but there is more to our story than that. We’re all about doing the right thing. From using compostable packaging to fundraising to support Canadians living with Multiple Sclerosis, we strive to make a positive impact in our community.
• We know you’ve got a life outside of work. That’s why we offer flexible schedules so you can work as much or as little as you need.
• You’ll gain the skills that pay the bills. A career with us will give you great communication skills, valuable customer service prowess, experience working on a team, the ability to thrive under pressure, and the chance to cook some of the best-tasting food in Canada.
• We pay a competitive wage.
• As a big business with a small business culture, we pride ourselves in keeping a healthy buzz of excitement and innovation in the air. To keep this spirit of change making front and centre, we follow a set of guidelines we call our Climate Goals. They’re one part of the secret sauce that makes A&W such an awesome place to work. We can’t wait to tell you all about them.

Requirements

Eligible to work in Canada

Company Information

Working with A&W is more than just sharing a love of great burgers. By joining our team you’ll be on the front lines, helping us change the fast food landscape. From eliminating plastic straws, to root beer made with natural cane sugar and all-natural flavours, to being the first national restaurant chain in Canada to offer the plant-based Beyond Meat Burger, we’ve never been the kind of company to sit back and wait for change to happen. For us, it’s all about doing the right thing for our food, people, community, and environment.