Guest Experience Supervisor - Front Desk & Night Audit

GolfNorth Properties Inc.; Ingonish; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading Canadian resort operator is looking for an Assistant Guest Services Manager in Ingonish, NS. The ideal candidate will oversee front office operations and manage a team to deliver exceptional guest experiences. Responsibilities include resolving guest issues, training staff, and ensuring compliance with safety standards. Candidates should have 2–3 years of experience in guest services, with leadership skills and fluency in English. Seasonal position with a chance to thrive in a stunning environment.

Qualifications

• 2–3 years in Front Office or Guest Services experience in a hotel/resort.
• 1 year in a supervisory capacity.
• Fluency in English, additional languages an asset.

Responsibilities

• Oversee daily Front Office operations.
• Train and manage the Guest Services team.
• Resolve guest complaints proactively.
• Ensure accounting and cash handling accuracy.

Skills

Front Office operations

Problem-solving

Communication

Team leadership

Education

Degree or diploma in Hospitality Management

Tools

Property Management Systems (PMS)

Microsoft Office Suite

Job description

A leading Canadian resort operator is looking for an Assistant Guest Services Manager in Ingonish, NS. The ideal candidate will oversee front office operations and manage a team to deliver exceptional guest experiences. Responsibilities include resolving guest issues, training staff, and ensuring compliance with safety standards. Candidates should have 2–3 years of experience in guest services, with leadership skills and fluency in English. Seasonal position with a chance to thrive in a stunning environment.