Guest Experience Supervisor – 12-Month Contract

Calgary Tower; Calgary; Sur place; CAD 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Benefits program

Résumé du poste

Calgary Tower, owned and professionally managed by Aspen Properties, is hiring a Guest Services Supervisor. You will lead the daily Guest Services team, oversee front-of-house operations, and focus on guest experience programming, events, and scheduling for hourly staff.

This is a full-time, 12-month contract with shifts including days, evenings, weekends and holidays. A friendly, professional approach, strong communication, and teamwork are essential for success at our world-class attraction.

Qualifications

• Post-secondary education is required.
• 2–4 years supervisory experience in a customer service setting.
• Experience building schedules for an hourly team using scheduling software (e.g., Deputy).
• Experience planning, coordinating, or executing events.
• Hospitality, food & beverage, and/or tourism experience is an asset.
• Excellent verbal and written communication skills.
• Strong computer skills (Microsoft Office).
• Superior customer service and teamwork skills.
• Maturity, flexibility, integrity, punctuality and professionalism.
• A courteous, personable and engaging attitude.
• The ability to take initiative and multi-task.
• City of Calgary Police Information Check/Criminal Record Check.

Responsabilités

• Supervise the daily activities of the Guest Services team, including cash management, customer service, internal communications, and break and station coverage.
• Support the development and delivery of guest services programs, including service standards.
• Manage, coach, motivate, and enhance the skills of Guest Services Representatives.
• Manage staff orientation, training, and performance management.
• Act as liaison between visitors, staff, and management, reporting on operational issues and business development opportunities, troubleshooting and non-routine guest inquiries.
• Coordinate daily operation and troubleshooting of the POS systems and payment terminals.
• Coordinate crowd control procedures to direct guests in a safe and courteous manner.
• Coordinate special deliveries, hours of operation changes, seasonal decorations, etc.
• Champion team-building initiatives.
• Attend departmental meetings.
• Assist Senior Manager, Guest Experience with scheduling hourly team in our scheduling software and ensure coverage for events.
• Oversee events on shift, acting as on-site lead from move-in through wrap-up.
• Assist with planning and execution of special events and post-event debriefs.
• Support guest experience initiatives that create memorable moments for visitors.
• Support Tops and Retail operations during peak season with staffing coverage.

Connaissances

Customer service

Scheduling

Event planning

Communication

Team leadership

Initiative

Formation

Post-secondary education

Outils

Deputy

Description du poste

Calgary Tower, owned and professionally managed by Aspen Properties, is hiring a Guest Services Supervisor. You will lead the daily Guest Services team, oversee front-of-house operations, and focus on guest experience programming, events, and scheduling for hourly staff.

This is a full-time, 12-month contract with shifts including days, evenings, weekends and holidays. A friendly, professional approach, strong communication, and teamwork are essential for success at our world-class attraction.