Guest Experience Lead - Events

Calgary Stampede Brand; Calgary; On-site; CAD 25,000 - 36,000; Part time

Job summary

Calgary Stampede is seeking a Guest Experience Supervisor for casual part-time work at our Calgary location. You will lead the guest services team across ushering, coatcheck, and lost and found, delivering exceptional guest experiences at events and programs.

You will hire, train, schedule, coach, and maintain service standards, coordinating with internal departments to resolve guest concerns and ensure safety and operational excellence during events.

Qualifications

• Minimum 2-3 years of leadership experience (recruiting, developing, coaching).
• Minimum 3-5 years of planning and implementing guest experience programs including service recovery.
• Previous experience as a concierge and/or in the hospitality industry would be an asset.

Responsibilities

• Lead the guest service team and provide day-to-day leadership.
• Plan and coordinate event logistics for the guest service team.
• Collaborate with internal departments to resolve guest comments and concerns promptly.
• Demonstrate creativity in solving guest needs and communicate updates across teams.
• Assist and coordinate guest service programs, including hiring, training and program delivery.
• Identify opportunities to improve through guest feedback and incident reviews.
• Maintain high service standards during fast-paced events and conduct post-event inspections.
• Manage safety, confidentiality and a positive working environment.

Skills

Leadership

Guest service

Communication

Education

Post-secondary education in related discipline

Tools

Ungerboeck (EBMS)

Contact centre software

Database software usage

Job description

Calgary Stampede is seeking a Guest Experience Supervisor for casual part-time work at our Calgary location. You will lead the guest services team across ushering, coatcheck, and lost and found, delivering exceptional guest experiences at events and programs.

You will hire, train, schedule, coach, and maintain service standards, coordinating with internal departments to resolve guest concerns and ensure safety and operational excellence during events.