Guest Experience Specialist

Canad Inns; Winnipeg; On-site; CAD 19,000 - 25,000; Full time

Benefits offered by this job

Canadvantage Rewards Program

Employee Discounts

Educational Scholarships

Staff Events

Job summary

Canad Inns in Winnipeg, Manitoba, is seeking a customer-focused team member to deliver exceptional guest service and handle reservations with care. You will listen attentively, resolve issues, and uphold high quality standards in every interaction.

The role emphasizes personal accountability, collaboration with the team, and a proactive approach to improving service delivery, while supporting a welcoming guest experience.

Qualifications

• Experience in delivering superior customer service and interaction, managing customer complaints and input with a professional and empathetic approach.
• A positive attitude and strong work ethic.
• Must be willing and able to work weekends based on operational requirements.

Responsibilities

• Offer individualized focus, assume personal accountability, and collaborate effectively to deliver exceptional guest service.
• Attentively listen, identify solutions, and ensure resolution when addressing guest concerns.
• Handle incoming customer reservations and process them efficiently.
• Constantly assess and adapt current practices to perform a task better, faster, or more efficiently.
• Ensure precision, comprehensiveness, and adherence to the utmost quality standards in all tasks.
• All other duties as assigned.

Skills

Customer service

Empathy

Positive attitude

Weekend availability

Job description

Canad Inns in Winnipeg, Manitoba, is seeking a customer-focused team member to deliver exceptional guest service and handle reservations with care. You will listen attentively, resolve issues, and uphold high quality standards in every interaction.

The role emphasizes personal accountability, collaboration with the team, and a proactive approach to improving service delivery, while supporting a welcoming guest experience.