Guest Services Agent

Canad Inns; Winnipeg; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Canadvantage Rewards Program

Discounts on meals and rooms

Educational Scholarships

Staff events

Job summary

Canad Inns in Winnipeg is seeking a friendly guest services professional to ensure an exceptional experience for every guest. You will address and resolve issues, handle reservations, and contribute to a proactive, collaborative team.

The role requires a positive attitude, flexibility to work evenings, weekends, and holidays, and a commitment to high-quality service. You will work across our properties with a focus on accuracy and guest satisfaction.

Qualifications

• Experience delivering superior customer service and handling guest concerns empathetically.
• Positive attitude and strong work ethic.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Offer individualized focus, take personal accountability, and collaborate to deliver exceptional guest service.
• Listen carefully, identify solutions, and resolve guest concerns.
• Handle incoming reservations and process them efficiently.
• Continuously assess and improve current practices to work more efficiently.
• Ensure accuracy and quality standards in all tasks.
• All other duties as assigned.

Skills

Customer service

Empathy

Communication

Reservation system

Job description

The successful candidate will play a highly visible and important role in ensuring the delivery of an exceptional guest experience. This position involves adeptly addressing and resolving guest issues while maintaining a proactive approach. Offering individualized attention, taking personal ownership, and fostering teamwork are key components in delivering outstanding guest service.

Responsibilities:

• Offer individualized focus, assume personal accountability, and collaborate effectively to deliver exceptional guest service.
• Attentively listen, identify solutions, and ensure resolution when addressing guest concerns.
• Handle incoming customer reservations and process them efficiently.
• Constantly assess and adapt current practices to perform a task better, faster, or more efficiently.
• Ensure precision, comprehensiveness, and adherence to the utmost quality standards in all tasks.
• All other duties as assigned.

Qualifications:

• Experience in delivering superior customer service and interaction, managing customer complaints and input with a professional and empathetic approach.
• A positive attitude and strong work ethic.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Our benefits to support your success:

• Employee Canadvantage Rewards Program.
• Employee Discounts, including meal, room rates, and more!
• Educational Scholarships and financial assistance.
• Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws and more!

About Canad Inns:

Canad Inns is Manitoba's premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team.
Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company.

We provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards.

Thank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.