Guest Experience Specialist

Cascades Casino; Delta; On-site; CAD 22,000 - 31,000; Part time

Benefits offered by this job

Full benefits package for full-time (c

Retirement savings plan

Exciting, supportive and fun work环境

Family and friends discounts on travel

Development and training opportunities

Job summary

Gateway Casinos & Entertainment Limited in Delta, BC is seeking a guest service professional for a casual role at The Gateway. You will welcome guests, answer inquiries, and help resolve concerns while maintaining a friendly, calm demeanor in a busy environment.

Responsibilities include sharing information on events and promotions, enrolling guests in the loyalty program, and supporting on-site events and entertainment initiatives.

Qualifications

• Minimum one year of experience in a related field.
• Proven high level of customer service.
• Strong organizational and communication skills.
• Ability to obtain registration with provincial gaming regulatory body.

Responsibilities

• Meet, greet and assist guests, answer inquiries and provide solutions.
• Provide information on current and upcoming events and promotions.
• Explain and enroll customers in the rewards loyalty program.
• Assist in implementing on-site events, promotions and entertainment initiatives.

Skills

Guest service

Communication

Multitasking

Problem solving

Interpersonal skills

Job description

Gateway Casinos & Entertainment Limited in Delta, BC is seeking a guest service professional for a casual role at The Gateway. You will welcome guests, answer inquiries, and help resolve concerns while maintaining a friendly, calm demeanor in a busy environment.

Responsibilities include sharing information on events and promotions, enrolling guests in the loyalty program, and supporting on-site events and entertainment initiatives.