Guest Experience & Operations Manager

Cineplex Entertainment LP; Canada; Remote; CAD 65,000 - 90,000; Full time

Job summary

Cineplex Entertainment LP is seeking a Service Manager to lead guest-facing and culinary operations across a multi-department venue. You will protect assets, drive profitability, and ensure high service standards while coaching supervisors and hourly staff.

You will oversee hospitality programs, scheduling, and safety compliance, with a focus on building bench strength and sustaining a culture of hospitality.

Qualifications

• Post-secondary education in business or hospitality preferred.
• Experience managing a high-volume restaurant or venue.
• Strong customer service and people management abilities.

Responsibilities

• Ensure guest service excellence across all venue departments.
• Oversee operations to maximize sales and profitability.
• Maintain safety, cleanliness, and regulatory compliance.
• Coach and develop supervisors and staff to reduce turnover.

Skills

Customer service

People management

Team leadership

Communication

Microsoft Office

Alcohol certificate

Education

Post-secondary education

Tools

Microsoft Office Suite

Job description

Cineplex Entertainment LP is seeking a Service Manager to lead guest-facing and culinary operations across a multi-department venue. You will protect assets, drive profitability, and ensure high service standards while coaching supervisors and hourly staff.

You will oversee hospitality programs, scheduling, and safety compliance, with a focus on building bench strength and sustaining a culture of hospitality.